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1300 057 008

Extended Trading Hours Every Day

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Computer help after scams in Melbourne

If someone has gained access to your computer or persuaded you to install a program, tell us what happened. Australian Computer Doctors helps Melbourne customers check affected computers, remove unwanted software and review changes to the setup.

We explain the work in plain English and can discuss onsite or suitable remote assistance. You can also ask about email, backups, startup problems and other hardware or software issues that need attention.

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Check the computer and explain the next steps

The useful starting point is a clear account of the interaction: which program was used, what access was allowed and what has changed since. We can examine the computer, remove unwanted remote-access tools and review relevant security settings rather than relying on one scan alone.

A computer cleanup and an online account recovery are different jobs. Your bank or account provider handles its own access and transactions. We can help with the device and discuss practical follow-up tasks, while explaining the limits of what a computer check can establish.

  • Review the computer after suspicious remote access.
  • Remove unwanted remote-control tools and software.
  • Check browser and operating system settings that were changed.
  • Investigate faults that appeared during or after the incident.
  • Help with appropriate updates and backup arrangements.
  • Explain the computer work and any provider follow-up needed.
A woman reviewing computer account settings with her phone beside the keyboard

What to tell us about the incident

  • Note the sequence of events and the approximate time.
  • Name any program you were asked to install.
  • Tell us what access was allowed and what now behaves differently.
  • Mention affected accounts without sending financial details.

Common questions

Is running antivirus enough after someone accessed my computer?

Not always. Remote-access programs, account changes and altered settings can need separate attention. Explain what happened so we can discuss a computer assessment rather than assuming that a clean scan settles every issue.

Can you guarantee every account is safe afterwards?

No. We can investigate and work on the computer, but online providers control their own accounts and access records. We explain our findings and the limits of the work, including any separate recovery steps needed with providers.

Will I need to replace my computer?

Not necessarily. The next step depends on the device, the changes made and any faults found. We can discuss software cleanup, repair or replacement options after assessment, with your files and budget in mind.

How do I find out about pricing?

Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 057 008 to discuss pricing, or use our repair estimate form to send the details.

How much time should I allow?

Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.

More computer services in Melbourne

Our Melbourne computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.

We provide support for all major brands, makes & models

Just a few of the brands we have provided support for include:

Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.

Customer reviews

Computer repairs across Melbourne

Melbourne service area

Our Melbourne service covers homes and workplaces from Werribee and Melton through Craigieburn and Mount Evelyn, and south to Frankston and Cranbourne. The same repair, setup and support services are available throughout these locations. Choose your location for local information, or call 1300 057 008 to discuss your computer and arrange help. For the wider service, visit Melbourne computer repairs.