Pricing

Call 1300 551 350 to describe the problem and discuss our labour rates before booking. You can also use the repair estimate form to send the device details and useful photos. The total depends on the fault, time and any parts needed. A more accurate estimate of the repair work can be given after diagnosis.

Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.

Yes. If the original issue is resolved with time remaining in the minimum hour, tell your technician about other small tasks you need help with. We will help prioritise what is practical. If the work takes the visit beyond the first hour, the usual 15-minute billing increments apply.

Sometimes a fault turns out to be more serious than first expected. If we agree that repairing the computer would not be economical, our normal service fees still apply. We will do what we can to help you get the best possible outcome. Where your files are accessible, we can help back up your photos and documents or move them to another computer to make the transition easier. Your technician will explain what is possible and any additional time or costs before proceeding.

Our No Fix, No Fee Policy backs our technicians’ skills and workmanship. If we cannot diagnose the problem or recommend a suitable solution, there is no service fee. When we diagnose a fault and explain the repair or replacement options, our normal service fees apply, including if the fault is serious, parts are needed or the repair is uneconomical. The fee also applies if you choose not to proceed. Data recovery is excluded. Read the No Fix, No Fee Policy for the full conditions.