1300 551 350
Set up a new HP computer
We can get your new HP computer ready for everyday use. Bring together your email, documents, printer and other devices instead of setting them up separately.
New computer setupHP computer and laptop repairs
Need your new HP computer set up, help with email or someone to remove unwanted software? Australian Computer Doctors supports HP laptops, desktops and all-in-one computers for home users and small businesses. We also investigate faults and carry out hardware repairs.
Tell us what you need the computer to do and what is going wrong. We can discuss a visit or remote help, set up your usual devices and help transfer files to a replacement computer. If parts are needed, we will explain the repair options and pricing first.
Common repairs and computer help
- Get your new HP computer ready for everyday use
- Sort out email that will not send or receive
- Clear suspicious pop-ups and unwanted programs
- Reconnect your computer, printer and home Wi-Fi
- Find out why Windows is slow or will not start
- Repair screens, keyboards and other faulty parts
- Transfer your files and organise a backup
- Help choose an upgrade or your next computer
How we can help with your HP computer
HP computers include everyday Pavilion laptops, portable Envy models and desktop or all-in-one setups. We can help with the tasks you use yours for and investigate faults when something changes. The product number is useful when checking the correct model, drivers or replacement parts.
Clear pop-ups and check computer security
A persistent warning may come from a website, an installed program or unwanted software. We check the cause, remove what should not be there and discuss protection after a scam.
Virus and malware removal
Fix sending and receiving problems
Email that works on a phone but not on the HP may need its account or application settings checked. We can investigate missing messages, sign-in prompts and moving to a new PC.
Email and connection help
Find out why your HP has become slow
Long waits to sign in or open a browser are worth investigating. We review software, storage and the condition of the computer before explaining what could improve it.
Help with a slow computer
Get back onto your home network
A changed router or a Windows update can leave one device disconnected. Tell us whether other equipment can still get online so we can investigate the connection methodically.
Network and Wi-Fi supportSort out printers and connected devices
We help computers print to HP and other printer brands, connect displays and use accessories. Computer setup and connection faults are covered; physical printer mechanism repairs need a printer repairer.
Network and Wi-Fi supportKeep your files when changing computers
You may have documents in several folders or on an external drive. We can help find what you want to keep and move it to the new computer in an organised way.
New computer setup
Organise a reliable file backup
If your photos exist only on the HP, a second copy matters. We can help choose a backup arrangement, set it up and show you how to check that it is running.
Backups and data recovery
Investigate power and startup faults
Tell us if the computer has no lights, starts with a blank screen or gets stuck loading. Those details help distinguish a power problem from a Windows or display fault.
Computer startup help
Repair damaged or faulty HP parts
HP machines that look alike can use different parts. A product number and clear photos help us discuss a broken screen, keyboard, drive or other hardware without guessing the model.
Hardware repairs and upgradesLook into lost files and unreadable drives
If the HP no longer recognises a drive, tell us what happened before it failed. We assess whether recovery may be possible and explain that getting files back cannot be guaranteed.
Backups and data recoveryGive an older computer a health check
We can review updates, available space and programs that start automatically. You get an explanation of the findings and practical changes, rather than being left to interpret unfamiliar warnings.
Computer health checksDecide what is worth upgrading
A memory or storage upgrade may help some HP computers, while others have limited options. We check the model and your needs before comparing an upgrade with replacement.
Upgrades and purchase adviceGet a computer report for insurance
We can discuss inspecting a damaged HP and preparing findings for an insurer. Let us know what documentation has been requested so the assessment addresses the claim requirements.
Computer insurance reportsArrange help without an onsite visit
For a working computer with internet access, remote support may suit email and software jobs. We will discuss the problem first and explain if a visit would be more practical.
Remote computer supportRepair or replace your HP computer?
A cracked screen, a faulty part or a slow computer does not always mean you need to buy a new one. We can look at your HP and explain the repair or upgrade options. You can then compare those with replacing it before deciding what to do.
You can book computer help online or request a repair estimate with the model, a description of the problem and any useful photos. If you decide to replace it, we can also help you choose a new computer.
Common questions
Can you assess an HP all-in-one computer?
Yes, we can discuss software, startup and hardware issues on all-in-one PCs. Their construction can make parts access and screen work different from a separate desktop tower. Send the product details so we can check suitability before arranging hardware work.
Can you transfer my files to a new HP laptop?
We can help transfer your files and configure the new computer. Tell us what is stored on the old machine, whether it starts and whether you have a backup. Programs may need reinstalling with a valid licence rather than simply copying them across.
How do I request a repair estimate?
Use the repair estimate form to describe the fault and include optional photos. We will discuss what can be estimated from those details and whether inspection is needed. An initial estimate may change if assessment reveals another problem.
Are you an authorised HP service centre?
No. Australian Computer Doctors provides independent computer support and repairs. If you are considering a manufacturer warranty claim, contact HP about your coverage. We will explain the work we can offer separately before you decide to proceed.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 551 350 to discuss pricing, or use our repair estimate form to send the details.
How long does a computer repair take?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
How do I book help for my computer?
Call our team on 1300 551 350 or fill in the enquiry form on this page. Tell us your postcode, the model if you know it and what you need help with. We will contact you to discuss pricing and arrangements before an appointment is confirmed.
Need help with your HP computer?
Choose your area below for local contact details and a computer repair enquiry form. Our team can discuss the problem, pricing and appointment availability with you.
NEW SOUTH WALES
VICTORIA
QUEENSLAND
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Leave your details and our team can contact you about your computer. You can also call 1300 551 350.