Frequently Asked Questions

Common questions about our computer service

Why should I choose Australian Computer Doctors?

We help home users and small businesses with practical computer repairs and support, and explain the work in plain English. Australian Computer Doctors has won six Australian Achiever Awards for customer service in the IT category. Tell us what you need help with and we will discuss the options and pricing with you.

What computer services do you offer?

We set up new computers, move files, remove viruses and fix email, Wi-Fi and printer connection problems. We also help with slow computers, laptop and desktop repairs, backups, missing files, upgrades, buying advice and insurance reports. Windows PCs and Macs are both part of our service.

Can you help me remotely?

Yes, remote support is available Australia-wide for problems that can be handled over an internet connection. The computer needs to start and connect to the internet. Tell us what is happening so we can check whether remote help suits the job and explain how to connect.

When can I book a technician?

Appointments are available during the day, evenings and weekends, subject to technician availability. Call us to discuss a time that suits you. If the problem is urgent, we can check what is available; an online date preference is confirmed with you before an appointment is arranged.

How do I book help for my computer?

Call 1300 551 350 or use Book Online to tell us what you need. You can ask about pricing first or let us know that you are ready to arrange help. Our team will discuss the work and confirm the arrangements with you.

How do I find out about pricing?

Call us with a description of the problem, or send an enquiry online. We will discuss the work and pricing before arrangements are made. If a repair needs parts or an inspection before an estimate can be given, we will explain that first.

How long does a computer repair take?

Many jobs take around an hour. Our minimum service time is one hour, with extra time charged in 15 minute blocks. After diagnosis, the technician can give a more accurate estimate and discuss the options, taking the work required and your budget into account.

What happens if you cannot fix my computer?

Our No Fix, No Fee Policy backs our technicians’ skills and workmanship. If we cannot diagnose the problem or recommend a suitable solution, there is no service fee. When we diagnose a fault and explain the repair or replacement options, our normal service fees apply, including if the fault is serious, parts are needed or the repair is uneconomical. The fee also applies if you choose not to proceed. Data recovery is excluded.

How can I pay?

We accept card payments, bank transfer and cash, with payment due when the service is completed. For an existing invoice, use Pay Your Invoice. Call our office if you have a question about an invoice or cannot find your job ID.

Can you help in my area?

Remote support is available Australia-wide. For an onsite visit, call with your suburb so we can confirm current availability. The work needed and the available appointments determine what can be arranged.

Do you help home users as well as businesses?

Yes. We help people with the computers they use at home and the everyday computer needs of small businesses. You can ask about one problem or several tasks, such as setting up a laptop, sorting out email and connecting a printer during the same visit.

What should I tell you about my files before a repair?

Let the technician know which photos, documents or other files are important and whether you have a backup. We will discuss work that could affect them before proceeding. If files are already missing or a drive has stopped working, mention that when you enquire so we can talk through the recovery options.