Backup and Data Recovery

Backups, file transfers and data recovery

Important photos, documents and other files can be difficult to replace. We help customers set up backups, move information between computers and discuss recovery when files are missing or a storage device has failed.

Tell us what happened, where the information was stored and whether another copy exists. Our technicians assess whether the work can be handled by our team or needs specialist assistance through our data recovery network.

A normal file transfer and recovery from a failed drive are different jobs. We will explain the available assessment options and charges. The condition of the device and the fault affect what may be recoverable, so a successful recovery cannot be promised.

You can send your device details and the symptoms before making arrangements. Please wait for our instructions about any collection or specialist assessment. Data recovery is excluded from our No Fix No Fee Policy.

Set up backups

We can help choose and configure a backup arrangement for the files you want to keep, using suitable storage or online services.

Check an existing backup

Ask us to check how your backup is working and whether the information you need can be found and restored.

Move files to a new device

We can transfer available photos and documents from an old computer or backup and help check them on the replacement device.

Missing or deleted files

Tell us what is missing and what has happened since. We can discuss assessment and suitable recovery options.

Faulty storage devices

We assess enquiries involving hard drives, SSDs, USB drives, memory cards and other storage, with the next step based on the device and fault.

Specialist recovery enquiries

Where the work needs specialist facilities, we can refer the enquiry through our recovery network and explain the arrangements.

Call 1300 551 350 or send a data recovery enquiry with the type of device and what has happened. We will contact you to discuss the next step.