1300 551 350
Set up new Dell devices
Get your new Dell computer ready for the way you use it. We can organise email, software, Wi-Fi and printing, then help move the files you want to keep.
New computer setupDell computer and laptop repairs
Australian Computer Doctors helps with Dell laptop and desktop repairs, new-computer setup and everyday support. If your email has stopped working, the computer is slow or unwanted pop-ups keep appearing, tell us what happens and we can help you work out the next step.
We can set up a new device, move your files, connect your printer and Wi-Fi and investigate software or hardware faults. Our technicians come to you in the areas we cover, with remote support available Australia-wide for problems that can be handled online. We discuss the work and pricing before you proceed.
Common repairs and computer help
- Set up your new Dell computer with the accounts and programs you need
- Move photos and documents from an old PC
- Remove unwanted software and browser pop-ups
- Fix email, Wi-Fi and printer connections
- Investigate slow startup, freezes and Windows errors
- Replace faulty laptop or desktop parts
- Set up backups and assess missing files
- Compare repairs, upgrades and replacement options
How we can help with your Dell computer
An Inspiron used for family photos and an OptiPlex used for work can need quite different attention. We help with the computer you have, from a new setup to a fault that stops it working. Your Dell Service Tag helps identify the exact device when parts or model details are needed.
Remove viruses and unwanted programs
Unexpected browser tabs, pop-ups or programs you did not install deserve checking. We can remove unwanted software and review the computer after a scammer has had access.
Virus and malware removal
Get your email working again
If Outlook will not open, messages stay in the outbox or email is missing on the new PC, we can investigate the account and application settings.
Email and connection help
Improve slow startup and performance
An older computer may be held back by its storage or software rather than its age alone. We check what is causing the delay before suggesting cleanup, repairs or an upgrade.
Help with a slow computer
Fix unreliable Wi-Fi and internet
Tell us if the Dell is the only device dropping off the network. We can compare the computer's connection with the rest of the household and check its Wi-Fi settings.
Network and Wi-Fi supportConnect printers, monitors and accessories
We can reconnect a printer, set up another screen or investigate a dock that is not working as expected. Have the accessory models available when discussing the setup.
Network and Wi-Fi supportTransfer files from your old computer
Keep the old PC until you have checked your documents and photos on the replacement. We help move files and explain which programs need reinstalling rather than copying.
New computer setup
Make a backup you can keep using
A backup needs to cover the files that matter and be easy to maintain. We can set one up, check a copy of your files and show you what to look for.
Backups and data recovery
Repair a PC that will not load Windows
A Dell logo, a Windows repair screen and a completely blank display are different clues. Describe what you see so we can plan the assessment and discuss any files at risk.
Computer startup help
Replace broken Dell parts
Screen, keyboard, drive and other repairs depend on the exact computer. Include the Service Tag and photos of visible damage so we can discuss parts, assessment and pricing.
Hardware repairs and upgradesAssess a drive or missing files
Stop trying unfamiliar fixes if important files have disappeared. We can assess a drive that is not being recognised and explain recovery options separately from repairing the computer.
Backups and data recoveryCheck your computer before problems grow
Ask us to review storage space, startup programs, updates and protection software. We explain what needs attention and which changes could make everyday use easier.
Computer health checksChoose between a repair and an upgrade
An OptiPlex tower and a compact XPS laptop offer different upgrade options. We check the actual model and what you need it to do before recommending spending money.
Upgrades and purchase adviceArrange an insurance assessment
If your insurer needs a computer report, check its requirements first. We can discuss inspecting the Dell and documenting the findings and repair or replacement recommendation.
Computer insurance reportsGet software help remotely
When the PC starts and connects reliably, some email, application and setup jobs can be handled remotely. Contact us first so we can check whether that suits the issue.
Remote computer supportRepair or replace your Dell computer?
If your Dell computer has stopped working, it may be worth repairing before you replace it. We can check the fault, explain what needs doing and talk you through the cost. If an upgrade would help, we can explain that too.
You can book computer help online or request a repair estimate with the model, a description of the problem and any useful photos. If you decide to replace it, we can also help you choose a new computer.
Common questions
Can you replace a Dell laptop screen?
We can help with laptop screen replacements. The display specification, any hinge or lid damage, parts availability and the technician available for the job all matter. Request an estimate with the model or Service Tag and a photo so we can discuss the options.
Do I need to take my desktop to a repair shop?
Our technicians come to your home or office in the areas we cover. If a repair needs work that cannot be completed onsite, the technician will explain what is needed and arrange to take the computer offsite and return it to you.
How much will the repair cost?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 551 350 to discuss pricing, or use our repair estimate form to send the details.
Can you help with a computer that is still under Dell warranty?
Check the coverage with Dell first if the fault may qualify for a manufacturer repair. Australian Computer Doctors is an independent service and does not carry out Dell warranty claims. We can discuss separate setup or support work, or an assessment when you have decided how to proceed.
How long does a computer repair take?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
Can you help set up a new computer?
Yes. We can get your email and printer working, connect to Wi-Fi, install the programs you use and help transfer your files. Tell us what you need moved and whether the old computer still works when arranging help.
How do I book help for my computer?
Call our team on 1300 551 350 or fill in the enquiry form on this page. Tell us your postcode, the model if you know it and what you need help with. We will contact you to discuss pricing and arrangements before an appointment is confirmed.
Need help with your Dell computer?
Choose your area below for local contact details and a computer repair enquiry form. Our team can discuss the problem, pricing and appointment availability with you.
NEW SOUTH WALES
VICTORIA
QUEENSLAND
Request a call from our award winning team
Leave your details and our team can contact you about your computer. You can also call 1300 551 350.