1300 551 350
Help after a computer hack or scam
If an unexpected caller accessed your computer or you have noticed suspicious activity, tell us what happened. We can assess Windows PCs and Macs and discuss the practical work needed on the device.
Our checks may involve remote-access software, unwanted programs, browser settings and relevant security updates. The technician explains what is found and whether cleanup, further testing or a fresh software installation is appropriate.
A computer assessment cannot establish or guarantee everything another person may have viewed, copied or retained. We explain the limits of the findings and distinguish work on the device from decisions made by an account provider or bank.
If your bank has asked for a technician's report, tell us its requirements before booking. We can discuss documenting our findings and work, while the bank decides what it requires and whether to restore access.
Practical help after suspicious access
Review remote-access tools
We can check relevant access software and discuss removing tools that are no longer needed or were installed during a scam.
Check unwanted software
The technician assesses suspicious applications and explains appropriate cleanup or further repair options.
Review browser changes
We can look at unexpected extensions, notifications and settings that may have changed during the incident.
Discuss account recovery
We can help you understand the normal recovery steps offered by your provider. The provider's identity and security checks still apply.
Prepare a findings report
If a bank or other organisation requests a report, discuss its requirements with us first. Acceptance remains that organisation's decision.
Review protection and updates
We can discuss suitable software, updates and settings and explain the work in plain English.
Call 1300 551 350 to discuss the computer and what happened. We will explain assessment options, pricing and availability. Request help online.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Our Technicians Service The Following Areas
NEW SOUTH WALES
VICTORIA
QUEENSLAND
Not sure if your area is covered?
Give us a call on 1300 551 350 and we will let you know.