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ASUS computer and laptop repairs

If your ASUS computer needs setting up or has become unreliable, Australian Computer Doctors can help. We help home users and small businesses with email, viruses, Wi-Fi and hardware or software repairs on laptops and desktops.

A new computer can be set up with your files, printer and the programs you use. An existing one can be checked for slow performance, unwanted software or a faulty part. Tell us what is happening so we can discuss the work, pricing and an appointment or remote help.

Common repairs and computer help

  • Prepare your new ASUS computer with your usual software and connections
  • Transfer the files and software you still need
  • Fix email, internet and printer setup problems
  • Check unwanted software and suspicious browser behaviour
  • Investigate Windows errors, freezing and slow startup
  • Repair damaged laptop parts or desktop faults
  • Organise backups and discuss missing files
  • Choose practical upgrades for your actual computer

How we can help with your ASUS computer

ASUS support can mean a VivoBook for home use, a Zenbook carried between appointments or a desktop assembled from several manufacturers' parts. Tell us which type you have and what has changed. We help with setup and everyday Windows problems as well as investigating repairs.

Get a new ASUS ready to use

Set up your new ASUS computer for your usual tasks. We help with email, software and accessories, and can discuss what needs bringing across from the computer it replaces.

New computer setup

Deal with suspicious browser behaviour

Redirected searches, unexpected extensions and programs opening by themselves are reasons to check the machine. We can remove unwanted software and review its protection and update settings.

Virus and malware removal

Fix email on your laptop or desktop

We can investigate account setup, repeated sign-in requests and mail that is not arriving. Let us know the service and app, and whether the account works on another device.

Email and connection help

Investigate freezing and slow programs

Tell us whether the delay affects browsing, documents, games or everything you do. We can check software and the computer's condition, then discuss changes aimed at the actual cause.

Help with a slow computer

Reconnect your computer to Wi-Fi

A router change or unreliable wireless connection can interrupt otherwise working equipment. We can check the ASUS computer, network settings and other devices to work out where the problem lies.

Network and Wi-Fi support

Set up screens, printers and accessories

We help connect another monitor, a printer or everyday accessories. If a dock or adapter is involved, include its details so we can assess the whole connection.

Network and Wi-Fi support

Bring files across to your new setup

Your documents may be on the old computer, an external drive or cloud storage. We help organise the transfer and make clear which software needs a separate installation.

New computer setup

Set up a backup for everyday files

We can help protect the photos and documents you would struggle to replace. Choose a backup arrangement you can maintain and have us show you how to check it.

Backups and data recovery

Find out why Windows will not load

Explain whether the computer stops at the ASUS logo, shows a Windows message or has no display. We can investigate startup faults without assuming that reinstalling Windows is the answer.

Computer startup help

Arrange repairs for broken ASUS parts

A full model code is more helpful than VivoBook or Zenbook alone when checking a screen or keyboard. Send it with photos so we can discuss parts and repair arrangements.

Hardware repairs and upgrades

Discuss a drive or file recovery problem

Missing files and a failing drive need careful assessment. Tell us what happened and which files matter before trying more fixes, so we can explain recovery options and uncertainty.

Backups and data recovery

Check software, storage and updates

A review can help explain why a previously comfortable computer has become awkward to use. We can check background programs, space, updates and security, then talk through the findings.

Computer health checks

Get advice for upgrades or a new PC

An ASUS-branded laptop and a custom desktop using ASUS components need different upgrade checks. Describe the complete computer so recommendations suit the equipment you actually own.

Upgrades and purchase advice

Have damaged equipment assessed

We can discuss a computer inspection and report when your insurer requires one. Describe the damage and provide the model, plus any requirements supplied by the insurer.

Computer insurance reports

Arrange remote application support

If Windows starts and the internet works, software or email help may be possible remotely. We can discuss the symptoms and explain whether that or an onsite visit is more practical.

Remote computer support

Repair or replace your ASUS computer?

If your ASUS is otherwise doing what you need, fixing a fault may help you keep using it. We can check the problem and explain the repair options. If it is time for a replacement, we can help you choose a computer and move your files across.

You can book computer help online or request a repair estimate with the model, a description of the problem and any useful photos. If you decide to replace it, we can also help you choose a new computer.

Common questions

Can you repair an ASUS laptop with a cracked screen?

We can discuss a screen replacement once we have the full model and damage details. Touch capability, panel specification and any lid or hinge damage can affect the repair. Send photos through the estimate form and we will discuss the available options.

Can you help with ROG and TUF computers?

We can discuss Windows support, setup and hardware faults on these ranges. Describe the issue rather than assuming a particular component has failed. Include the model and any error messages so we can discuss the next step.

Can I add more memory or another drive?

That depends on the exact model and the configuration already fitted. Some laptops have soldered memory or limited storage slots. We check compatibility before proposing an upgrade, and can help install suitable parts once the requirements are confirmed.

Are repairs carried out under ASUS warranty?

Our service is independent of ASUS. If you believe the fault is covered by a manufacturer warranty, contact ASUS about that first. We can provide separate paid support or assess the fault and discuss repair options.

How do I find out about pricing?

Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 551 350 to discuss pricing, or use our repair estimate form to send the details.

How long does a computer repair take?

Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.

Can you help set up a new computer?

Yes. We can get your email and printer working, connect to Wi-Fi, install the programs you use and help transfer your files. Tell us what you need moved and whether the old computer still works when arranging help.

How do I book help for my computer?

Call our team on 1300 551 350 or fill in the enquiry form on this page. Tell us your postcode, the model if you know it and what you need help with. We will contact you to discuss pricing and arrangements before an appointment is confirmed.

Need help with your ASUS computer?

Choose your area below for local contact details and a computer repair enquiry form. Our team can discuss the problem, pricing and appointment availability with you.

AUSTRALIAN CAPITAL TERRITORY

SOUTH AUSTRALIA

WESTERN AUSTRALIA

TASMANIA

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Leave your details and our team can contact you about your computer. You can also call 1300 551 350.