Book Computer Repairs | Australian Computer Doctors

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We will contact you to confirm suitability, availability and pricing. A request does not confirm an appointment.

Your details

Have we helped you before?

I am a new customerI am an existing customer

What would you like us to do next?

Explain pricing before I proceedI am ready to arrange a booking

First name *

Surname *

Email address *

Phone number *

Mobile or landline, whichever is best for reaching you.

Business name, if applicable

Your location

Unit, apartment or suite, if applicable

Street address *

You can use your browser's saved address or enter it manually.

Suburb *

Postcode *

State or territory *

I have checked that the service address is correct. *

About your computer

Type of computer *

Brand, if known

Model or model number, if known

Serial number / service tag, if available

Describe the problem *

Tell us what happens, any error messages, and anything already tried. You can add photos below.

Tell us about your PC, laptop or Mac problem. We will confirm suitable repairs, the right type of appointment and availability before proceeding.

About your computer

Type of computer *

Brand, if known

Model or model number, if known

Serial number / service tag, if available

Can you turn on the computer and connect it to the internet? *

Operating system, if known

Describe the problem *

Tell us what happens, any error messages, and anything already tried. You can add photos below.

Remote support is suitable for selected software and computer issues. We will discuss whether the problem can be handled remotely before arranging a session.

An estimate provided before inspection is a guide based on the information you supply. We will discuss the likely work and pricing with you. The estimate may change after inspection.

About your repair

Computer or device type *

Brand *

Enter "Not sure" if you cannot identify it.

Model, if known

Serial number / service tag, if available

What do you need help with? *

Describe the symptoms, any error messages or damage, and anything already tried. This can include hardware or software problems.

About your drive or device

Where is the data stored? *

Brand, if known

Model, if known

Serial number, if available

Storage capacity, if known

How is the drive used?

Any unusual sounds?

SSD type, if known

Card type

What device was the card used in?

Is there visible connector or physical damage?

Number of drives, if known

RAID type, if known

Has anyone tried to repair the NAS or recover files from it?

Include any drives removed, replaced or reordered, and any rebuild or format attempts.

Device type and model

Include the device type and model, if known.

What happened and what do you need?

Describe the problem *

For example files deleted, drive not detected, error messages, dropped device or physical damage.

What files or data do you most need? *

Describe the important files or folders. You do not need to know exact file paths.

What recovery attempts have already been made?

Include recovery software, formatting, repairs or another company looking at it.

Do you have a backup or another copy?

Is your drive or device password protected or encrypted?

How urgent is the recovery?

Your deadline

The technician or specialist will confirm whether this is achievable.

Preferred date and time

Preferred day *

Dates update automatically. We will confirm availability with you.

Preferred time *

Times are local to the service location. Weekends are subject to availability.

Photos and contact preferences

Add photos, if helpful

Up to 6 photos, 5 MB each and 15 MB total. JPG, PNG, WEBP, HEIC or HEIF. Include damage, a model label or an error message where helpful.

If specialist assistance is needed, I agree that Australian Computer Doctors may share my contact details, device information and photos with a suitable partner so they can contact me about options and pricing. *

Email me your weekly 7 computer tips and occasional offers. This is optional.

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