1300 551 350
Tell us about the files you need back
Missing files, an unreadable drive or a failed storage device? Send your details to Australian Computer Doctors. Our technicians will review whether we can assist in-house or whether specialist data recovery assistance is needed.
Australian Computer Doctors or someone from our data recovery network may contact you to discuss the problem, assessment options and pricing. Any referral follows our review and your consent.
If a drive is clicking, grinding or physically damaged, stop using it and contact us before trying recovery software or further repairs. Recovery is not guaranteed and the right next step depends on the fault.
This form supports HDDs, SSDs, USB drives, memory cards and NAS/RAID systems. Select the source below to see the relevant questions.
Data recovery enquiry
Complete this enquiry on our booking page. Choose the service and the relevant form opens below it.
Open the data recovery formCommon questions
Who will contact me about my data recovery request?
Your request comes to Australian Computer Doctors first. We review the problem and decide whether we can help directly or need a recovery specialist. Depending on the next step, we or someone in our data recovery network will contact you.
What if I do not know what type of drive I have?
Choose "Not sure", describe the device and include a label photo if available. We can ask for more information after reviewing your enquiry.
Do I need to send my drive to you?
We will review your enquiry and discuss the next step with you. Depending on the problem, we may arrange local help, collection or a specialist mail-in assessment. Please wait for instructions before sending your drive.