Email and Internet Support

Help with email and internet problems

When email stops working or websites will not load, it can interrupt the simplest everyday tasks. We help with email accounts, mail applications, browsers and internet connections on Windows computers and Macs.

Tell us what you are trying to do, the message you see and whether other devices have the same problem. We can check the computer and related settings rather than assume the account, router or device needs replacing.

Our service includes new email setup, sending and receiving problems, syncing and moving to another computer. Some jobs suit remote support when the device has a working internet connection; others need a visit.

If the issue rests with your email or internet provider, we can explain the findings and what to raise with them. Provider outages, account security decisions and service faults may need that provider to act.

Set up email

We can help prepare supported accounts in Outlook, Apple Mail and other applications and check sending and receiving.

Sending or receiving problems

Missing messages, errors and repeated sign-in requests can be investigated using the account, app and connection together.

Email on a new computer

Get help adding accounts and discussing available messages, contacts and settings when changing devices.

Syncing across devices

We can look at how the account is set up and why the messages or folders you expect are not appearing consistently.

Websites and browsers

Ask about websites not loading, confusing browser changes and problems using ordinary online services.

Connection checks

We can assess the computer and home network and explain when an internet provider needs to investigate further.

Call 1300 551 350 to describe the email or connection problem. We will discuss the work, pricing and whether onsite or remote help is suitable. Request help online.