Apple Mac repairs and support

Set up your new Mac

We can prepare your new Mac with your accounts, applications and connected equipment. If you are changing from Windows, we can explain the differences that affect your usual tasks.

Remove unwanted Mac software

Macs can still have unwanted programs, browser changes and misleading warnings. We investigate the behaviour, remove software that should not be there and discuss settings for safer everyday use.

Get Apple Mail or Outlook working

We help add accounts, investigate sending and receiving problems and organise email on a replacement Mac. Tell us which app you use and whether the account works on another device.

Investigate a slow or freezing Mac

A spinning pointer or long wait to open apps can have several causes. We check the software, available space and machine's condition before explaining useful changes or repair options.

Fix Mac Wi-Fi and internet problems

If the Mac disconnects or cannot join your network, we can review its settings alongside the router and other devices. Let us know if the issue only happens in one location.

Connect printers, screens and accessories

We can help your Mac work with a printer, display or storage device. Its model, macOS version and any adapters matter when checking the right connections and software.

Transfer photos and documents to your Mac

Moving from another Mac or a Windows PC may involve different file locations and applications. We can plan the transfer, help organise the new machine and check the files you need.

Set up Time Machine and other backups

We can discuss Time Machine or another backup arrangement for your files. Have us set it up, check what is included and show you how to confirm that a backup has completed.

Get a Mac startup problem checked

Tell us whether the Mac has no display, stays on the Apple logo or shows another startup screen. We discuss important files before attempting changes that might affect them.

Discuss Mac hardware repairs

For a damaged screen, faulty keyboard or another hardware issue, include the Mac model and approximate year. We explain assessment, parts and repair arrangements after reviewing the details.

Assess missing Mac files

Contact us if photos or documents have disappeared or a drive no longer opens. We can discuss recovery based on the storage and fault; retrieving the files cannot be guaranteed.

Review macOS and your everyday setup

We can check storage, updates, startup items and backup arrangements. Tell us which tasks are frustrating so the review gives you useful answers about the Mac you already own.

Compare keeping your Mac with replacing it

Mac upgrade options vary by model and year. We can check what is practical and compare it with a replacement, taking your applications, files and the setup work into account.

Arrange a Mac insurance assessment

If your insurer asks for a report, share its requirements when booking. We can discuss inspection and written findings about the Mac, including the repair or replacement options.

Get remote Mac software support

A Mac that starts and has a reliable connection may be suitable for remote email, software or setup help. We will discuss the issue before deciding how best to assist.