Virus & Spyware Removal

Virus, malware and unwanted software removal

Unwanted pop-ups, changed browser settings and suspicious programs can make you unsure about using your computer. Australian Computer Doctors helps assess suspected infections and remove unwanted software from Windows PCs and Macs.

Tell us what appeared on screen and whether anyone recently accessed the computer or asked you to install something. A symptom does not by itself establish that the device is infected, so the technician checks before explaining the findings.

Depending on the assessment, the work may include removing unwanted programs, reviewing browser settings, applying appropriate updates and discussing protection. A serious compromise can require more substantial software work.

We normally arrange a visit, with remote help considered for suitable tasks on a working, connected computer. We will discuss the work and pricing rather than promise that every problem can be cleared in one session.

Pop-ups and fake warnings

We can investigate repeated alerts, unwanted notifications and browser messages that make the computer difficult to use.

Unwanted programs

The technician can assess suspicious applications and explain appropriate removal or further software work.

Browser changes

Ask about unexpected search pages, extensions, redirects or settings that no longer look familiar.

Malware checks

We use suitable checks to assess the device and discuss findings. No security check can guarantee protection from every future threat.

Locked or missing files

If files are affected, we can discuss the situation and any available backup or recovery options. Recovery is not guaranteed.

Protection settings

We can review appropriate security software, updates and settings and explain useful steps for everyday use.

Call 1300 551 350 to explain what has happened. Our team can discuss assessment, pricing and the next available help. Request help online.