Princes Bridge and the Melbourne skyline viewed from the Yarra River

Backups and data recovery in Melbourne

Whether you want a reliable backup or need help with files you can no longer open, start by telling us where the information is stored. Australian Computer Doctors helps Melbourne customers with backups, file transfers and data recovery enquiries.

Our technicians assess what can be handled through our service. If more specialised recovery is needed, we can discuss referral to our data recovery network. The first enquiry comes to our team, so you have a clear starting point.

Call 1300 057 008

Protect working files and assess inaccessible storage

A file on a working computer, an external drive that no longer opens and a cloud account need different approaches. Tell us what happened and whether any other copy exists. Avoid repeated attempts or new software on storage that may be failing, because recovery work needs to consider the condition of the source.

For a working setup, we can discuss what to back up, suitable storage and how to check the copies. For missing files, we explain the assessment and possible next steps without promising a result. Data recovery is excluded from our No Fix No Fee policy, and any recovery pricing and conditions are discussed separately.

Set up backups for important documents and photos.
Review which devices and folders an existing backup covers.
Help transfer files to a replacement computer.
Assess enquiries about deleted or infiles.
Discuss failed drives and more specialised recovery referrals.
Explain backup checking and sensible ongoing use.

What we need to know about the files

Identify the computer, drive, card or other storage involved.
Describe deletion, damage, messages or unusual sounds.
Tell us about any remaining copies or backups.
Mention recovery tools or repair attempts already used.

Common questions

Is a file transfer the same as data recovery?

No. A transfer copies files that can be read normally. Recovery concerns missing or infiles and may need different tools, assessment or a specialist. Tell us if the source device has a fault before trying to copy repeatedly.

Can you guarantee that my files will be recovered?

No. The outcome depends on the storage, its condition and what has happened to the data. We discuss assessment and available options first. A recovery enquiry should not be treated as a promise that every file can be restored.

Can you set up a backup after a repair or new setup?

Yes. We can help decide what needs another copy, set up a suitable arrangement and explain how to check it. A new backup protects files that are available now; it does not recover information that was already lost.

How do I find out about pricing?

Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 057 008 to discuss pricing, or use our repair estimate form to send the details.

How much time should I allow?

Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.

More computer services in Melbourne

Our Melbourne computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.

We provide support for all major brands, makes & models

Just a few of the brands we have provided support for include:

Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.

Customer reviews

Computer repairs across Melbourne

Our Melbourne service covers homes and workplaces from Werribee and Melton through Craigieburn and Mount Evelyn, and south to Frankston and Cranbourne. The same repair, setup and support services are available throughout these locations. Choose your location for local information, or call 1300 057 008 to discuss your computer and arrange help. For the wider service, visit Melbourne computer repairs.