1300 342 655
Virus and malware removal in Perth
For a computer showing persistent warnings or unwanted changes in Perth, we can help investigate. Our Windows and Mac support includes removing malicious or unwanted software and checking other causes of the behaviour you have noticed.
You can enquire without knowing the technical cause. We discuss the work, pricing and availability for your Perth address and explain practical arrangements before booking.
Call 1300 342 655Find the cause of suspicious computer behaviour
Tell us about suspicious downloads, browser changes or anyone who has been given remote access. We assess the device and explain useful actions for software, settings and affected accounts, rather than assume closing one pop-up resolves the concern.
We consider the device and the tasks you need together. Once the cause is understood, the technician can explain the options and likely work with your needs and budget in mind.
- Investigate pop-ups, redirects and unfamiliar programs.
- Check for malware and remove unwanted software found.
- Review relevant browser and application settings.
- Check updates and existing security software.
- Help restore everyday access to email and other tasks.
- Discuss suitable backups and ongoing precautions.
Getting ready for the appointment
- Write down the message or take a photo of the warning.
- Tell us if a caller was given access to the computer.
- Mention accounts or payment details you think may be affected.
- Keep details of the security software you currently use.
Common questions
Does a pop-up mean my computer has a virus?
Some pop-ups come from websites or notifications, while others accompany unwanted software. Describe what you see so we can assess the behaviour.
Can a Mac need malware removal?
Yes. We can assess suspicious behaviour on a Mac and remove unwanted software where found, alongside checking relevant settings.
Can you help after a scammer accessed my computer?
Tell us which access was given and any accounts involved. We can assess the computer and discuss practical steps; financial concerns also need your bank.
Will removing malware make everything safe forever?
We cannot guarantee that a computer will never encounter another threat. We can discuss useful settings and habits alongside the work.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 342 655 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Perth
Our Perth computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Perth
We provide computer repairs and support in the Perth suburbs below, from the northern residential areas to the eastern and southern service centres. Ask about laptop, desktop and Mac help at your address. Choose your location for local information, or call 1300 342 655 to discuss your computer and arrange help. For the wider service, visit Perth computer repairs.