The services below cover hardware repairs, software and everyday setup for your Acer computer. Tell our Perth team about the device and connected equipment so the work can be discussed together.

Set up a new Acer device
We can prepare your new Acer computer for email, documents and the equipment you already own. Let us know if it replaces another computer and what you need transferred. Let us know which equipment you want to keep using with the new device.
New computer setup
Remove pop-ups and unwanted software
If browser warnings keep returning or unfamiliar programs appear, we can investigate what is installed. We remove unwanted software and discuss settings that help protect everyday use. Tell us about any remote access that occurred during a suspected scam.
Virus and malware removal
Sort out missing or unsent email
An account may be working while its computer application is not. We help check sending, receiving and sign-in problems, or set email up on a newly purchased Acer. We can check the account and application rather than just reinstall software.
Email and connection help
Check a computer that struggles with everyday tasks
Tell us if browsing, opening files or starting Windows has become slower. We investigate software and storage before discussing whether an upgrade or repair is worth doing. Slow performance can involve storage, software or other hardware causes.
Help with a slow computer
Resolve computer and Wi-Fi connection issues
We can check an Acer that no longer joins the network or loses its connection. Knowing whether other devices still connect helps us separate computer settings from wider internet trouble. The router, computer and provider connection may need different checks.
Network and Wi-Fi support
Get printers and extra equipment working
A working computer still needs to connect to the equipment you use. We help set up printing, another screen and accessories, and explain if a physical printer fault needs separate repair. A model number can help identify the connection options.
Network and Wi-Fi support
Move files without losing track of them
We can help bring documents and photos across and check where they have been stored on the new machine. Keep the previous computer until the files you need have been confirmed. We can help check transferred files before the old computer is put away.
New computer setup
Make a second copy of important files
A backup should cover the folders you actually use. We can help set up copies to an external drive or a suitable cloud service and explain how to check them. Discuss photos and documents stored in more than one place.
Backups and data recovery
Assess a laptop or desktop that will not start
Describe the screen, lights and any sounds when the Acer switches on. We can investigate a startup fault and discuss the files before steps that could affect them. A description of what happens is enough to start the enquiry.
Computer startup help
Arrange Acer hardware repairs
Screen and keyboard parts can differ between similar-looking Acer models. A complete model number or label photo helps us discuss the repair and parts before arranging the work. We explain repair, upgrade and replacement choices in plain English.
Hardware repairs and upgrades
Get advice about an unreadable drive
If a drive has stopped appearing or files are missing, avoid repeated repair attempts. We can discuss assessment and the recovery options, with no promise that all files can be restored. Recovery options depend on the device condition and the fault.
Backups and data recovery
Review an Acer you want to keep using
We can check updates, available space, security and startup programs. The aim is to explain the computer's condition and practical improvements, so you know what is worth addressing. A working device can still benefit from checking recurring problems.
Computer health checks
Work out whether an upgrade makes sense
A faster drive or more memory is not suitable for every Acer. We check the exact model, the problem and your needs before comparing an upgrade with replacing the machine. We can discuss whether keeping the current computer would meet your needs.
Upgrades and purchase advice
Get damage documented for an insurer
Ask about an inspection when an insurer requests a computer report. We can discuss the Acer's damage, the findings required and a repair or replacement recommendation. A model and description help us discuss the next step.
Computer insurance reports
Use remote help for a working computer
When the Acer can get online, some application, email and setup issues may be handled remotely. Contact us to explain the problem so we can discuss whether that is practical. Tell us whether the device starts normally and can stay online.
Remote computer support