
New computer setup and moving files
Moving to a new device is a chance to check the files, accounts and accessories you still need. Applications may need reinstalling and their licences checked separately from a file transfer.
New computer setup
Tell us what you need help with. Our team will contact you to discuss the work, pricing and arrangements for a visit.
Call 1300 342 655It can be frustrating when a computer still works but takes far too much effort to use. We help Dianella customers with slow running, email, setup and hardware repairs for Windows PCs and Macs.
Our Perth team can discuss the problem, pricing and appointment availability for your address. We normally come to you, with remote support considered when the task can be handled over a working internet connection.

We work with Windows computers and Macs across new setup and ongoing problems. The examples below cover hardware, software and everyday equipment without limiting what you can ask about. A visit can consider the computer and its connected equipment together.

Moving to a new device is a chance to check the files, accounts and accessories you still need. Applications may need reinstalling and their licences checked separately from a file transfer.
New computer setup
If the device has changed suddenly, we can check recent software, startup behaviour and possible hardware faults. We explain what we find rather than promise that one particular change will fix every symptom.
Virus and malware removal
We help investigate messages that do not arrive, unreliable printing and troublesome network connections. A short description of what worked previously is useful when checking the setup.
Email and connection help
A new or existing Mac can receive help with hardware, macOS and the tasks you rely on each day. We provide independent assistance and do not process manufacturer warranty claims.
Mac repairs and support
We can review hardware problems and suitable upgrades without assuming every device should be repaired. Parts are additional if required, and we discuss the proposed work before proceeding.
Hardware repairs and upgrades
Some email, account and software tasks can be investigated remotely when the computer can get online. Remote support needs a suitable working device and connection; it cannot replace physical hardware work.
Remote computer supportMention whether the problem affects one task or everything you do. We can assess the symptoms and discuss a practical fix, an upgrade or other options for making the device useful again.
For pricing or an appointment, call us on 1300 342 655 or use the enquiry form on this page. You can also include photos with a repair estimate enquiry.
We arrange visits to homes and workplaces in Dianella. A visit can consider the computer and its connected equipment together. Any need to take the device offsite is discussed as part of the repair plan.
We support Windows laptops and desktop computers, Apple Macs and their everyday software and connections. A new or existing Mac can receive help with hardware, macOS and the tasks you rely on each day. We provide independent assistance and do not process manufacturer warranty claims.
A computer that takes too long to become usable may need its startup, storage and software checked. We explain what we find rather than promise that one particular change will fix every symptom. Tell us whether the device has power, reaches a sign-in screen or stops with a message.
Once the cause is identified, the technician can give a more useful estimate of the work. Our minimum labour time is one hour per job, then 15 minute blocks for extra time. There are no call-out fees or travel costs; onsite time starts when we arrive. Parts are additional if needed. Send a repair estimate enquiry if photos would help describe the problem.
A new setup and a hardware repair can have different time requirements. One hour is our minimum labour time. Parts or work offsite can affect when the computer is ready. We distinguish the appointment time from the time before a repair is completed.
Keeping a familiar computer may be sensible if the repair is worthwhile. Our diagnosis and service fees apply even when a serious fault makes repair uneconomical. Your technician can explain the findings so you can make an informed choice.
If the old computer still contains your information, we can assess what can be moved to its replacement. Applications may need reinstalling and their licences checked separately from a file transfer. Tell us about your printer and other equipment as well.
Call 1300 342 655 or complete the enquiry form on this page with your contact details and postcode. Describe what the computer does when the problem occurs. The office calls to discuss the work, pricing and available times.

We provide computer repairs and support in the Perth suburbs below, from the northern residential areas to the eastern and southern service centres. Ask about laptop, desktop and Mac help at your address. Choose your location for local information, or call 1300 342 655 to discuss your computer and arrange help. For the wider service, visit Perth computer repairs.
Leave your details and our team can contact you about your computer. You can also call 1300 342 655.