The services below cover hardware repairs, software and everyday setup for your Dell computer. Tell our Perth team about the device and connected equipment so the work can be discussed together.

Set up new Dell devices
Get your new Dell computer ready for the way you use it. We can organise email, software, Wi-Fi and printing, then help move the files you want to keep. Let us know which equipment you want to keep using with the new device.
New computer setup
Remove viruses and unwanted programs
Unexpected browser tabs, pop-ups or programs you did not install deserve checking. We can remove unwanted software and review the computer after a scammer has had access. Tell us about any remote access that occurred during a suspected scam.
Virus and malware removal
Get your email working again
If Outlook will not open, messages stay in the outbox or email is missing on the new PC, we can investigate the account and application settings. We can check the account and application rather than just reinstall software.
Email and connection help
Improve slow startup and performance
An older computer may be held back by its storage or software rather than its age alone. We check what is causing the delay before suggesting cleanup, repairs or an upgrade. Slow performance can involve storage, software or other hardware causes.
Help with a slow computer
Fix unreliable Wi-Fi and internet
Tell us if the Dell is the only device dropping off the network. We can compare the computer's connection with the rest of the household and check its Wi-Fi settings. The router, computer and provider connection may need different checks.
Network and Wi-Fi support
Connect printers, monitors and accessories
We can reconnect a printer, set up another screen or investigate a dock that is not working as expected. Have the accessory models available when discussing the setup. A model number can help identify the connection options.
Network and Wi-Fi support
Transfer files from your old computer
Keep the old PC until you have checked your documents and photos on the replacement. We help move files and explain which programs need reinstalling rather than copying. We can help check transferred files before the old computer is put away.
New computer setup
Make a backup you can keep using
A backup needs to cover the files that matter and be easy to maintain. We can set one up, check a copy of your files and show you what to look for. Discuss photos and documents stored in more than one place.
Backups and data recovery
Repair a PC that will not load Windows
A Dell logo, a Windows repair screen and a completely blank display are different clues. Describe what you see so we can plan the assessment and discuss any files at risk. A description of what happens is enough to start the enquiry.
Computer startup help
Replace broken Dell parts
Screen, keyboard, drive and other repairs depend on the exact computer. Include the Service Tag and photos of visible damage so we can discuss parts, assessment and pricing. We explain repair, upgrade and replacement choices in plain English.
Hardware repairs and upgrades
Assess a drive or missing files
Stop trying unfamiliar fixes if important files have disappeared. We can assess a drive that is not being recognised and explain recovery options separately from repairing the computer. Recovery options depend on the device condition and the fault.
Backups and data recovery
Check your computer before problems grow
Ask us to review storage space, startup programs, updates and protection software. We explain what needs attention and which changes could make everyday use easier. A working device can still benefit from checking recurring problems.
Computer health checks
Choose between a repair and an upgrade
An OptiPlex tower and a compact XPS laptop offer different upgrade options. We check the actual model and what you need it to do before recommending spending money. We can discuss whether keeping the current computer would meet your needs.
Upgrades and purchase advice
Arrange an insurance assessment
If your insurer needs a computer report, check its requirements first. We can discuss inspecting the Dell and documenting the findings and repair or replacement recommendation. A model and description help us discuss the next step.
Computer insurance reports
Get software help remotely
When the PC starts and connects reliably, some email, application and setup jobs can be handled remotely. Contact us first so we can check whether that suits the issue. Tell us whether the device starts normally and can stay online.
Remote computer support