1300 342 655
Email and internet help in Perth
Email support in Perth can cover a new account setup or a familiar account that has stopped working properly. We help on Windows PCs and Macs with sending, receiving, folders and the application you use to read messages.
You can enquire without knowing the technical cause. We discuss the work, pricing and availability for your Perth address and explain practical arrangements before booking.
Call 1300 342 655Get your email working in the places you use it
A comparison with webmail or another device often provides useful clues. We check the account and computer setup, explain the findings and identify issues that need attention from the email provider rather than repeated changes to your application.
We consider the device and the tasks you need together. Once the cause is understood, the technician can explain the options and likely work with your needs and budget in mind.
- Add existing email accounts to a new computer.
- Investigate messages stuck in the outbox.
- Check sending, receiving and syncing problems.
- Help with Outlook, Apple Mail and browser email.
- Review folders and accessible old mail when changing devices.
- Explain account and application settings in plain English.
Getting ready for the appointment
- Note the email address and provider involved.
- Record the exact error or when messages stopped arriving.
- Tell us which other devices can still access the account.
- Keep the old computer if it contains messages you need.
Common questions
Why does my email work on my phone but not my computer?
Different devices can use different account settings or sign-in methods. Tell us what works so we can investigate the computer's setup.
Can you help me set up a new email account?
We can help configure supported email accounts and explain how to use them on the device. Mention any existing messages you want retained.
Can missing messages be recovered?
We can investigate accessible folders and available copies. Missing messages caused by provider retention or deletion may need the provider's assistance.
What if the email provider is causing the problem?
We check the setup and explain when the account or service needs provider attention rather than repeated changes to the computer.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 342 655 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Perth
Our Perth computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Perth
We provide computer repairs and support in the Perth suburbs below, from the northern residential areas to the eastern and southern service centres. Ask about laptop, desktop and Mac help at your address. Choose your location for local information, or call 1300 342 655 to discuss your computer and arrange help. For the wider service, visit Perth computer repairs.