The services below cover hardware repairs, software and everyday setup for your MSI computer. Tell our Perth team about the device and connected equipment so the work can be discussed together.

Set up your new MSI computer
We can get your new MSI computer ready with Windows accounts, applications and connected devices. Tell us what you want to use it for so the setup suits your everyday tasks as well as any gaming. Let us know which equipment you want to keep using with the new device.
New computer setup
Check suspicious programs and pop-ups
Unexpected browser changes or an unfamiliar warning can interrupt any PC. We can investigate what is running, remove unwanted software and help you review security after a scam or suspicious download. Tell us about any remote access that occurred during a suspected scam.
Virus and malware removal
Sort out email on your MSI
We can add an email account, move your email setup to a replacement computer or investigate messages that will not send. Tell us the app and provider, and whether the account works elsewhere. We can check the account and application rather than just reinstall software.
Email and connection help
Investigate slow performance and freezing
A computer that struggles in everyday apps may need a different fix from one that only freezes in a game. Tell us when the problem happens so we can check software, storage and the machine's condition. Slow performance can involve storage, software or other hardware causes.
Help with a slow computer
Fix unreliable Wi-Fi or network connections
If your MSI disconnects, runs slowly online or cannot see the network, we can check its connection alongside the router and other devices. Note whether the problem affects Wi-Fi, a cable connection or both. The router, computer and provider connection may need different checks.
Network and Wi-Fi support
Connect screens, printers and accessories
We help with printers, extra displays and other connected equipment. For a laptop used with a dock or adapters, include those details so we can check the whole setup rather than just the computer. A model number can help identify the connection options.
Network and Wi-Fi support
Move files and prepare your applications
Changing computers involves more than copying a folder. We can help locate documents and photos, transfer what you need and discuss which programs require a fresh installation or a valid licence. We can help check transferred files before the old computer is put away.
New computer setup
Arrange backups beyond the MSI itself
A second copy on the same computer will not protect against every fault. We can discuss a suitable backup arrangement, set it up and show you how to check that important files are included. Discuss photos and documents stored in more than one place.
Backups and data recovery
Check an MSI that will not start properly
Tell us whether power lights appear, the MSI logo stays on screen or Windows shows an error. A photo of the screen and details of any recent changes help us discuss the next step. A description of what happens is enough to start the enquiry.
Computer startup help
Assess MSI parts and repair options
The full MSI model matters when checking a laptop part. For a desktop, tell us whether it is an MSI system or a custom PC using MSI components so we can identify what needs assessment. We explain repair, upgrade and replacement choices in plain English.
Hardware repairs and upgrades
Discuss missing files and drive problems
If a storage drive stops opening or files disappear, we can assess the symptoms and explain recovery options. Include whether it is the Windows drive or separate storage; retrieving files cannot be guaranteed. Recovery options depend on the device condition and the fault.
Backups and data recovery
Give the computer a practical health check
We can review updates, available storage, startup programs and backup arrangements. Mention unusual noise, heat or restarts as well as software frustrations so we can discuss anything that needs further investigation. A working device can still benefit from checking recurring problems.
Computer health checks
Plan an upgrade or replacement
A laptop and a desktop build can have very different upgrade options. We can check the actual hardware and discuss whether spending on repairs or upgrades makes sense for what you need the computer to do. We can discuss whether keeping the current computer would meet your needs.
Upgrades and purchase advice
Ask about an MSI insurance report
If your insurer requires an assessment, tell us what it has requested. We can discuss inspecting the computer and recording the findings, including the available repair or replacement options. A model and description help us discuss the next step.
Computer insurance reports
Get help with MSI software remotely
For a computer that starts and stays online, remote support may suit email, application or setup problems. We can discuss the symptoms first and tell you if a visit would be more useful. Tell us whether the device starts normally and can stay online.
Remote computer support