1300 342 655
Help after computer scams in Perth
After a scam call or suspected unauthorised access, our Perth team can help assess your computer. We discuss what happened, investigate relevant software and settings and explain practical actions for using the device again.
You can enquire without knowing the technical cause. We discuss the work, pricing and availability for your Perth address and explain practical arrangements before booking.
Call 1300 342 655Check the computer and work through the next steps
Let us know which devices and accounts may be involved. If there is a financial concern, contact your bank promptly as well as arranging computer help. A technical assessment can address the device but does not reverse payments or guarantee recovery of an account.
We consider the device and the tasks you need together. Once the cause is understood, the technician can explain the options and likely work with your needs and budget in mind.
- Discuss what the caller or other person asked you to do.
- Check installed remote-access and unwanted software.
- Investigate suspicious browser or system changes.
- Help review relevant account security settings.
- Check everyday applications after computer work.
- Discuss updates, backups and practical precautions.
Getting ready for the appointment
- Keep a note of the time and what access was provided.
- Tell us which software was installed if you know.
- Have relevant messages or screenshots available.
- Contact your bank promptly if money or financial details may be at risk.
Common questions
What should I do if I think someone accessed my computer?
Keep a note of what happened and arrange help assessing the computer. Contact affected providers and your bank about account or financial exposure.
Can you check remote access software left on the computer?
We can check for known access tools and discuss appropriate removal or settings changes. Explain what access was granted before work starts.
Do I need to change account details as well?
Accounts used during an incident may need attention separately from the device. We can explain the distinction and discuss practical next steps.
Can computer repairs recover stolen money?
A computer assessment does not retrieve funds. Your bank should handle financial exposure separately from any device repair or security work.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 342 655 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Perth
Our Perth computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Perth
We provide computer repairs and support in the Perth suburbs below, from the northern residential areas to the eastern and southern service centres. Ask about laptop, desktop and Mac help at your address. Choose your location for local information, or call 1300 342 655 to discuss your computer and arrange help. For the wider service, visit Perth computer repairs.