1300 342 655
Backups and data recovery in Perth
For missing files or a device that no longer lets you access important information in Perth, tell us what happened before trying more changes. We help with backups, file transfers and assessment of recovery options.
You can enquire without knowing the technical cause. We discuss the work, pricing and availability for your Perth address and explain practical arrangements before booking.
Call 1300 342 655Choose the right approach for your files
Where the information was stored and whether another copy exists both matter. Avoid erasing the device or repeatedly trying a drive that appears to be failing. Recovery depends on the fault and cannot be guaranteed; data recovery is excluded from our No Fix No Fee Policy.
We consider the device and the tasks you need together. Once the cause is understood, the technician can explain the options and likely work with your needs and budget in mind.
- Set up suitable backups for photos, documents and other files.
- Help check existing backup arrangements.
- Move accessible data between computers or storage devices.
- Discuss deleted files and unreadable storage.
- Assess the appropriate next step for a faulty drive.
- Arrange specialist contact where recovery needs expert assistance.
Getting ready for the appointment
- Tell us the storage type and model if known.
- Describe what happened and whether the device is still in use.
- List the most important files and any existing copies.
- Avoid further changes to suspect storage while seeking advice.
Common questions
Can you help set up a backup as well as recover files?
We can help with backup setup, file transfers and recovery assessment. These are different tasks and may require different work.
What should I do if a drive has stopped working?
Stop using a drive that appears to be failing and contact us about assessment. Tell us if another copy of the information exists.
Can you guarantee that my files will be recovered?
We do not promise recovery in advance. The condition of the storage and what has happened to the information both matter.
Does the No Fix No Fee Policy cover data recovery?
The policy does not apply to data recovery. We explain the proposed assessment and charges without guaranteeing files can be retrieved.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 342 655 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Perth
Our Perth computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Perth
We provide computer repairs and support in the Perth suburbs below, from the northern residential areas to the eastern and southern service centres. Ask about laptop, desktop and Mac help at your address. Choose your location for local information, or call 1300 342 655 to discuss your computer and arrange help. For the wider service, visit Perth computer repairs.