1300 336 367
Help after computer scams in Sydney
If an unexpected caller has accessed your computer, our Sydney team can help assess what was changed and discuss practical next steps.
We review supported Windows PCs and Macs for unwanted software, remote-access tools and affected settings.
Call 1300 336 367Check the computer and work through the next steps
The computer is one part of the response. If payments, identity details or online accounts may be affected, contact the relevant organisations promptly as well. We can explain the findings on the device and help you understand the computer work without promising that information already disclosed can be retrieved.
- Discuss what the caller or other person asked you to do.
- Check installed remote-access and unwanted software.
- Investigate suspicious browser or system changes.
- Help review relevant account security settings.
- Check everyday applications after computer work.
- Discuss updates, backups and practical precautions.
Getting ready for the appointment
- Keep a note of the time and what access was provided.
- Tell us which software was installed if you know.
- Have relevant messages or screenshots available.
- Contact your bank promptly if money or financial details may be at risk.
Common questions
What should I do if I think someone accessed my computer?
Contact your bank immediately if money, card details or online banking may be involved. Computer assessment can be arranged alongside that response rather than delaying it.
Can you check remote access software left on the computer?
No. We can assess the device and explain findings, but cannot know or guarantee what information another person has already copied, seen or used.
Do I need to change account details as well?
Not automatically. We assess the computer's condition and explain suitable software work or other options. Replacement should be considered from the findings rather than fear alone.
Can computer repairs recover stolen money?
Yes. We can review supported Macs for unwanted applications, remote-access changes and affected settings after suspicious contact, just as we can assess Windows computers.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 336 367 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Sydney
Our Sydney computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Sydney
We help homes and small businesses throughout Sydney, including the inner city, inner west, eastern suburbs, north shore, northern beaches and southern suburbs. Choose your location for local information, or call 1300 336 367 to discuss your computer and arrange help. For the wider service, visit Sydney computer repairs.