1300 336 367
Email and internet help in Sydney
If email has stopped sending, messages are missing or a new computer will not connect to your account, we can help in Sydney.
We assist with Outlook, Apple Mail and other supported mail applications on Windows computers and Macs.
Call 1300 336 367Get your email working in the places you use it
Email problems can sit with the account, application, internet connection or provider. We check what happens on the computer and whether other devices or webmail are affected. The aim is to restore the tasks you need and explain any provider action that remains necessary.
- Add existing email accounts to a new computer.
- Investigate messages stuck in the outbox.
- Check sending, receiving and syncing problems.
- Help with Outlook, Apple Mail and browser email.
- Review folders and accessible old mail when changing devices.
- Explain account and application settings in plain English.
Getting ready for the appointment
- Note the email address and provider involved.
- Record the exact error or when messages stopped arriving.
- Tell us which other devices can still access the account.
- Keep the old computer if it contains messages you need.
Common questions
Why does my email work on my phone but not my computer?
We help set up and troubleshoot supported email applications, including Outlook and Apple Mail. Tell us which account and device are affected and what the application displays.
Can you help me set up a new email account?
We can assist with the provider's legitimate recovery process, but access depends on its checks and available recovery information. We cannot bypass account security or guarantee restoration.
Can missing messages be recovered?
That depends on whether messages are held online, in local folders or in a backup. We can check the arrangement and discuss accessible transfers before the old device is retired.
What if the email provider is causing the problem?
Many account and application settings can be checked remotely on a computer with working internet. We can discuss the issue first and confirm whether that approach is suitable.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on 1300 336 367 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Sydney
Our Sydney computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Sydney
We help homes and small businesses throughout Sydney, including the inner city, inner west, eastern suburbs, north shore, northern beaches and southern suburbs. Choose your location for local information, or call 1300 336 367 to discuss your computer and arrange help. For the wider service, visit Sydney computer repairs.