(02) 6223 2333
Virus and malware removal in Canberra
If a warning keeps returning or your computer has started behaving strangely, our Canberra team can investigate. We assess unwanted software and other possible causes before recommending work on a Windows PC or Mac.
Tell our Canberra team which device and connected equipment are involved. We can discuss pricing and arrange a visit in the ACT or Queanbeyan, or consider remote support where the task allows it.
Call (02) 6223 2333Find the cause of suspicious computer behaviour
A browser message is not a diagnosis. Tell us what it says and whether anyone has accessed the computer remotely. We can check the device, remove unwanted programs where found and discuss account and security actions appropriate to what happened.
We explain the findings in plain English and can discuss several related tasks during the appointment. Let us know about important information and your priorities before work begins.
- Investigate pop-ups, redirects and unfamiliar programs.
- Check for malware and remove unwanted software found.
- Review relevant browser and application settings.
- Check updates and existing security software.
- Help restore everyday access to email and other tasks.
- Discuss suitable backups and ongoing precautions.
Getting ready for the appointment
- Write down the message or take a photo of the warning.
- Tell us if a caller was given access to the computer.
- Mention accounts or payment details you think may be affected.
- Keep details of the security software you currently use.
Common questions
Does a pop-up mean my computer has a virus?
Not always. Websites and browser notifications can show alarming messages without an installed virus. We investigate the source before deciding what needs attention.
Can a Mac need malware removal?
Yes. Macs can have unwanted applications, browser changes and malicious software. We check the symptoms rather than assume the operating system rules it out.
Can you help after a scammer accessed my computer?
We can assess unwanted access tools, software and settings. Tell us what happened and contact your bank promptly about any financial exposure.
Will removing malware make everything safe forever?
No service can promise that. We explain what is found and practical update, account and backup steps for using the device afterwards.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on (02) 6223 2333 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Canberra
Our Canberra computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Canberra and Queanbeyan
Our service covers homes and workplaces throughout the ACT and Queanbeyan. The selected suburbs and town centres below are a convenient starting point, not the limit of our Canberra coverage. Choose your location for local information, or call (02) 6223 2333 to discuss your computer and arrange help. For the wider service, visit Canberra computer repairs.