(02) 6223 2333
Email and internet help in Canberra
Email that will not send or a missing folder can interrupt ordinary tasks very quickly. Australian Computer Doctors helps Canberra and Queanbeyan customers with account setup and troubleshooting on Windows computers and Macs.
Tell our Canberra team which device and connected equipment are involved. We can discuss pricing and arrange a visit in the ACT or Queanbeyan, or consider remote support where the task allows it.
Call (02) 6223 2333Get your email working in the places you use it
It helps to know whether the issue occurs in the mail application, in webmail or on every device. We can check the account and computer settings and explain when an email provider needs to resolve a problem outside the device.
We explain the findings in plain English and can discuss several related tasks during the appointment. Let us know about important information and your priorities before work begins.
- Add existing email accounts to a new computer.
- Investigate messages stuck in the outbox.
- Check sending, receiving and syncing problems.
- Help with Outlook, Apple Mail and browser email.
- Review folders and accessible old mail when changing devices.
- Explain account and application settings in plain English.
Getting ready for the appointment
- Note the email address and provider involved.
- Record the exact error or when messages stopped arriving.
- Tell us which other devices can still access the account.
- Keep the old computer if it contains messages you need.
Common questions
Why does my email work on my phone but not my computer?
The account may be working while the computer application has a settings or connection problem. We can compare how each device accesses it.
Can you help me set up a new email account?
We can help add an account to a suitable mail application and check sending and receiving. Tell us the provider and device involved.
Can missing messages be recovered?
It depends on where the messages were stored and what happened. We can check available folders, account access and existing copies without promising recovery.
What if the email provider is causing the problem?
We explain when the evidence points to a provider issue and what needs following up. We cannot change an outage or provider-side restriction on the computer.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on (02) 6223 2333 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Canberra
Our Canberra computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Canberra and Queanbeyan
Our service covers homes and workplaces throughout the ACT and Queanbeyan. The selected suburbs and town centres below are a convenient starting point, not the limit of our Canberra coverage. Choose your location for local information, or call (02) 6223 2333 to discuss your computer and arrange help. For the wider service, visit Canberra computer repairs.