1300 336 367
Security & Scams
Bank Told You to Have Your Computer Professionally Cleaned?
Sydney onsite computer cleaning after a scam. Malware checks, unwanted remote access removal and a written technician report for bank requests.
Australian Computer Doctors can help in Sydney when your bank asks you to have a computer professionally cleaned after a scam. We can inspect the device, deal with unwanted software and provide a written service report explaining the checks and actions taken.
It is understandable to feel cautious about going back online. We can talk through the computer-related concerns with you and explain the work without assuming you know what went wrong.
Call 1300 336 367 or enquire online to discuss your situation.
What does the bank mean by professionally cleaned?
The request generally concerns the security of the device after suspected compromise, rather than its physical condition. The bank may want you to have malware or unwanted access software investigated before using online banking again. Requirements differ, so have its instructions available and ask whether it needs a particular report or form.
What if I let someone share my screen?
Tell us what the person asked you to do and whether they could control the mouse or keyboard. We can look for remote access programs and review relevant changes. Even if the program itself is legitimate, you may no longer want it installed or configured for access. We assess that alongside malware and browser checks.
Do you provide a computer cleaning certificate?
We can supply a written report of the inspection, relevant findings, cleanup work and recommendations. If your bank refers to this as a computer clearance certificate, share its request when enquiring. The report documents the service at that time, rather than guaranteeing complete or permanent security. Your bank decides whether the documentation is sufficient and when banking access can be restored.
A computer check and bank recovery do different things
We help with the device and practical security advice. Your bank deals with its accounts, transactions and investigation. If credentials or personal information were disclosed, affected accounts may need separate action as well. We can explain that distinction so you know which steps to take with each provider.
Onsite support for Windows and Mac
We normally come to your home and can work with laptops and desktop computers. Depending on the findings, help may include removing unwanted software, reviewing security settings and discussing available updates. If more extensive work is advisable, we explain the options before proceeding and discuss important files and backups.
Contact us about a Sydney appointment
Let us know your suburb, what happened and what the bank has asked you to provide. We will discuss the work and pricing before arranging help. If you believe someone is still connected, disconnect the computer from the internet. Contact the bank promptly through its official contact details, using another trusted device where necessary.
For more information, see our Sydney computer repair services and help securing hacked computers.