1300 342 655
Security & Scams
Has Your Bank Asked for a Computer Clearance Report?
Need a computer clearance report for your bank in Perth? Onsite security checks, malware cleanup and advice after a remote access scam.
A request from your bank for a computer clearance report can be confusing, particularly if the computer still seems to work. Australian Computer Doctors provides onsite help in Perth to investigate security concerns after a scam and document the work completed.
Whether the bank calls it a professional clean, a technician’s report or a computer clearance certificate, tell us what it has asked for. We can discuss the available service and the reporting requirements before booking.
Call 1300 342 655 or enquire online to discuss your situation.
Why an antivirus scan may not be the whole job
Remote access software can be legitimate, even when a scammer has misused it. A scan alone may not explain who had access or what was changed. We consider your description of the incident and can review installed programs, browser extensions, startup items and relevant settings alongside malware checks.
What can be included in the cleanup?
Depending on the findings, work may involve removing unwanted access programs and malware, checking security protection and applying appropriate updates. If there is reason to recommend a fresh operating system installation, we explain the implications and discuss it with you. The work is based on the device and the incident, rather than a promise that every situation has the same solution.
A written record for your bank
We can prepare a service report describing the checks performed, relevant findings, actions taken and further recommendations. Please show us any form or wording the bank has supplied. The report relates to the inspection at the time; it is not an assurance against every threat or future scam. The bank decides whether it meets its requirements and when online banking can be used again.
Do my accounts need checking too?
They may need separate attention if information was shared or viewed. Removing a remote access tool does not reverse a payment or change an exposed password. We can explain practical precautions for affected accounts, including email, while your bank handles banking access and financial enquiries. Use another trusted device for urgent account tasks.
Can I have someone with me during the appointment?
You are welcome to have a trusted family member or support person present if that helps you feel comfortable. We can explain the computer work in plain English and leave you with a clearer understanding of the next steps. Our onsite service supports Windows computers and Macs.
Speak with our Perth team
Have your suburb, the computer type and any bank instructions ready when contacting us. We can discuss the work, pricing and a suitable visit. If ongoing remote access is suspected, disconnect the computer from the internet. Report the incident to your bank promptly through independently verified contact details.
For more information, see our Perth computer repair services and help securing hacked computers.