Getting Your Computer Checked After a Banking Scam

A bank asking you to have your computer checked can feel like another problem to solve after a stressful scam. Australian Computer Doctors provides onsite help in Melbourne, including malware checks, removal of unwanted remote access software and a written account of the work completed.

You can tell us what your bank has requested before booking. We will discuss the computer, the circumstances and the documentation needed, then explain how we can help.

Call 1300 057 008 or enquire online to discuss your situation.

What should I mention when I call?

Tell us whether someone controlled your screen, asked you to install a program or had you sign in to banking or email. Mention any warnings you noticed and whether you are still receiving calls. An approximate sequence of events is useful, but you do not need a perfect record. Let us know if more than one computer was involved.

A normal-looking computer can still need checking

Remote access programs are not necessarily viruses. Legitimate software can be misused by someone who persuaded you to install it. We look at the circumstances as well as scanning for malware, and can review relevant browser extensions, startup programs and security settings. We explain any findings rather than treating a successful scan as the whole answer.

What can you give me to send to the bank?

We can provide a written service report covering the checks performed, findings and actions taken. If the bank calls this a computer cleaning certificate or clearance certificate, share its wording or form with us. We document the work honestly, including any outstanding recommendations. Acceptance of the report and restoration of banking access remain decisions for your bank.

Will I lose my files?

The work required depends on the condition of the computer and what has happened. Some situations call for more than removing an unwanted program, and a fresh operating system installation may be recommended. We can discuss important files, available backups and the implications before additional work proceeds. Let us know early if there are documents or photos you are concerned about.

Can you explain how to use the computer afterwards?

Yes. We can talk through useful precautions in plain English, including unexpected calls, suspicious links and account security. Our support covers Windows computers and Macs. You can ask questions during the visit, so you understand both what was done and which steps still need to be taken with the bank or other account providers.

Before your Melbourne appointment

If you suspect ongoing access, disconnect the affected computer from the internet. Contact your bank using independently verified contact details and use another trusted device for urgent account tasks. Keep relevant instructions and messages available for the visit. Call us to discuss the work, pricing and an appointment at your home.

For more information, see our Melbourne computer repair services and help securing hacked computers.

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