(02) 4231 4567
Virus and malware removal in Wollongong
Unwanted pop-ups, unfamiliar programs or changes to your browser can make a computer difficult to trust. Australian Computer Doctors can investigate suspicious behaviour and remove unwanted software at your Wollongong home or workplace.
We help with Windows computers and Macs. Tell us what you have seen and whether anyone else has accessed the device, so we can discuss the appropriate checks rather than assume every slowdown is a virus.
Call (02) 4231 4567Find the cause of suspicious computer behaviour
Some warnings come from a website or browser notification, while others involve installed software or an account. We check what is happening and explain the steps that address the problem on your device.
Removal is only part of the job. We can review relevant updates and settings, help you get everyday tasks working again and discuss practical precautions. No security product can promise protection from every future threat.
- Investigate pop-ups, redirects and unfamiliar programs.
- Check for malware and remove unwanted software found.
- Review relevant browser and application settings.
- Check updates and existing security software.
- Help restore everyday access to email and other tasks.
- Discuss suitable backups and ongoing precautions.
Getting ready for the appointment
- Write down the message or take a photo of the warning.
- Tell us if a caller was given access to the computer.
- Mention accounts or payment details you think may be affected.
- Keep details of the security software you currently use.
Common questions
Does a slow computer mean it has a virus?
No. Slow running can also come from storage, software or hardware problems. We investigate the symptoms so the work addresses the cause rather than simply installing another security program.
Can a Mac need help with unwanted software?
Yes. Macs can have unwanted applications, browser changes and account problems. Describe what you see and we can discuss appropriate checks for the computer you use.
What if a scammer has controlled my computer?
Tell us when you contact us so we can plan checks for unwanted software and access. If money or financial information may be affected, contact your bank promptly as well.
Will you install a new antivirus program?
We check what you already have and discuss suitable options where needed. We do not assume you need another product before understanding the device, existing software and problem.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on (02) 4231 4567 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Wollongong
Our Wollongong computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Wollongong and the Illawarra
We visit homes and workplaces in Wollongong and surrounding Illawarra suburbs, including the northern beaches, Dapto, Shellharbour and Kiama. The same repair, setup and support services are available throughout these locations. Choose your location for local information, or call (02) 4231 4567 to discuss your computer and arrange help. For the wider service, visit Wollongong computer repairs.