(02) 4231 4567
Help after computer scams in Wollongong
If someone has gained access to your computer or persuaded you to install software, it can be hard to know what to do next. Australian Computer Doctors can help Wollongong customers investigate the device and work through practical steps after a computer scam.
Tell us what happened, what access was given and whether the computer is still connected. We can discuss an appointment and the checks needed, while making clear where a bank or account provider must also be involved.
Call (02) 4231 4567Check the computer and work through the next steps
We can look for unwanted remote-access software, malware and relevant changes on the computer. The aim is to understand what can be checked and addressed, without promising that a device or account can never be affected again.
Account access, transactions and information already shared require separate attention. We can help you work through available settings and recovery steps, but banks and account providers control their own investigations and access decisions.
- Discuss what the caller or other person asked you to do.
- Check installed remote-access and unwanted software.
- Investigate suspicious browser or system changes.
- Help review relevant account security settings.
- Check everyday applications after computer work.
- Discuss updates, backups and practical precautions.
Getting ready for the appointment
- Keep a note of the time and what access was provided.
- Tell us which software was installed if you know.
- Have relevant messages or screenshots available.
- Contact your bank promptly if money or financial details may be at risk.
Common questions
Should I call my bank before arranging computer help?
If money, banking access or card information may have been affected, contact your bank promptly. Computer checks can help with the device, but they do not replace the bank’s action.
Can you guarantee the scammer has no information?
No. We cannot establish that information was never viewed or copied. We can explain checks on the computer and help you consider account and provider steps appropriate to what happened.
Do I need to buy a new computer?
Not automatically. The device and what happened need assessing first. We can discuss software work, repairs or replacement where appropriate, including the condition of your important files.
Can you check a Mac after a scam?
Yes. Unwanted access and account changes can affect Mac users too. Tell us what was installed or shared so we can plan suitable checks rather than assume the issue only affects Windows.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on (02) 4231 4567 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Wollongong
Our Wollongong computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Wollongong and the Illawarra
We visit homes and workplaces in Wollongong and surrounding Illawarra suburbs, including the northern beaches, Dapto, Shellharbour and Kiama. The same repair, setup and support services are available throughout these locations. Choose your location for local information, or call (02) 4231 4567 to discuss your computer and arrange help. For the wider service, visit Wollongong computer repairs.