(02) 4231 4567
Backups and data recovery in Wollongong
Important photos and documents deserve more than one copy. Australian Computer Doctors helps Wollongong customers set up practical backups, move files and assess enquiries about missing data or faulty storage.
Tell us whether the files were deleted, the computer stopped starting or the storage device is behaving differently. Our technicians determine what can be handled by us and whether a specialist from our data recovery network is appropriate.
Call (02) 4231 4567Choose the right approach for your files
Moving files from a working computer is different from recovering data from a failed drive. We need to understand what happened before deciding the appropriate route, and we do not promise recovery before the device has been assessed.
For everyday backups, we can discuss the files you want protected and show you how to check that another copy exists. A backup should be understandable and useful to you, not simply an application installed and forgotten.
- Set up suitable backups for photos, documents and other files.
- Help check existing backup arrangements.
- Move accessible data between computers or storage devices.
- Discuss deleted files and unreadable storage.
- Assess the appropriate next step for a faulty drive.
- Arrange specialist contact where recovery needs expert assistance.
Getting ready for the appointment
- Tell us the storage type and model if known.
- Describe what happened and whether the device is still in use.
- List the most important files and any existing copies.
- Avoid further changes to suspect storage while seeking advice.
Common questions
Can you guarantee my files will be recovered?
No. The outcome depends on the device, fault and condition of the data. We can discuss assessment and suitable recovery options, but cannot promise success before or after the enquiry.
Will you send my enquiry straight to another company?
Your enquiry comes to our team first. We assess how we can help and whether specialist recovery is needed. You may then be contacted by us or a suitable member of our data recovery network.
Does the No Fix No Fee Policy cover data recovery?
No. Data recovery is excluded from that policy because of the nature of the work. We or the recovery provider will explain the applicable assessment, pricing and conditions before work is agreed.
Can you help me avoid losing files in future?
Yes. We can discuss a suitable backup, include the files that matter and show you how to check it. Tell us which devices and storage services you already use so the plan fits your setup.
How do I find out about pricing?
Our minimum labour time is one hour per job, and many jobs only need that hour. If more time is needed, we bill in 15 minute blocks. We do not charge call-out fees or travel costs. For onsite work, the time starts when your technician arrives. Parts cost extra if needed. The total depends on the fault and the work required, so we can give a more accurate estimate after diagnosis. Call us on (02) 4231 4567 to discuss pricing, or use our repair estimate form to send the details.
How long should I allow for the job?
Many jobs take around an hour, which is our minimum labour time per job. If extra time is needed, we bill in 15 minute blocks. After diagnosing the issue, your technician can give a more accurate time estimate and explain the options, taking the work needed and your budget into account. Some repairs need parts or work offsite, which can affect the time before the computer is ready.
More computer services in Wollongong
Our Wollongong computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Wollongong and the Illawarra
We visit homes and workplaces in Wollongong and surrounding Illawarra suburbs, including the northern beaches, Dapto, Shellharbour and Kiama. The same repair, setup and support services are available throughout these locations. Choose your location for local information, or call (02) 4231 4567 to discuss your computer and arrange help. For the wider service, visit Wollongong computer repairs.