1300 376 225
Security & Scams
Getting Your Computer Cleaned After a Remote Access Scam
Western Sydney onsite help after a remote access scam. Computer security checks, malware cleanup and written reports when your bank requests one.
If someone talked you into giving them access to your computer, your bank may ask you to have it checked before banking online again. Australian Computer Doctors can visit you in Western Sydney to investigate the device and carry out appropriate cleanup work.
We can provide a written service report and help you understand the next steps. Tell us what your bank has requested, whether it mentions a professional clean, a clearance certificate or a technician’s assessment.
Call 1300 376 225 or enquire online to discuss your situation.
You do not need to know the program’s name
Many people remember being asked to enter a code or allow someone to move the mouse, but not the software involved. Describe what you can recall and keep any messages available. We can investigate installed access tools and relevant computer changes without expecting you to find or remove them first.
Why check for more than viruses?
Remote control tools may not be detected as malware because they have legitimate uses. The concern is how they were used and whether unwanted access remains configured. We can review those programs, scan for malware and look at suspicious browser extensions, startup items and security settings as appropriate.
What happens if a simple clean is not enough?
The findings may lead to a recommendation for more extensive work, including reinstalling the operating system. We will discuss what that involves and how important files and available backups can be considered. The aim is to explain the options clearly before additional work is agreed, rather than promise a quick fix in every case.
Can you give me something in writing?
Yes. Our report can describe the device checked, relevant findings, work completed and further recommendations. If the bank has provided a form or particular wording, share it when booking. Documentation reflects the inspection at the time and does not promise that future security problems are impossible. Whether it meets the bank’s requirements is for the bank to decide.
Support without making the situation harder
Our technicians can explain things in plain English and help you work through computer security questions. We support Windows computers and Macs, usually at your home. We can also discuss protecting email and other affected accounts, while the bank handles its own access controls, investigation and transaction enquiries.
Arrange help in Western Sydney
Call with your suburb and a brief account of the incident so we can discuss the work, pricing and a visit. If a scammer may still be connected, disconnect the computer from the internet. Report the matter to your bank using the number on your card, its official app or website, rather than details supplied by an unexpected caller.
For more information, see our Western Sydney computer repair services and help securing hacked computers.