(02) 4915 8585
Help after computer scams in Newcastle
If you are worried after someone accessed your computer, our Newcastle team can discuss an assessment and practical next steps. We check suitable remote support options and confirm onsite availability where physical attention is required.
The office confirms the available assistance before a booking is made. You can ask about pricing and discuss the full job without deciding yourself whether it needs remote or physical assessment.
Call (02) 4915 8585Check the computer and work through the next steps
Explain what happened and which accounts may have been exposed. Contact your bank immediately about financial concerns. We can address relevant computer software and settings, but cannot reverse transactions or promise recovery of money or accounts.
The symptoms determine which assessment is suitable. We discuss the work involved and pricing, and explain when parts, physical work or a provider response may affect the next step.
- Discuss what the caller or other person asked you to do.
- Check installed remote-access and unwanted software.
- Investigate suspicious browser or system changes.
- Help review relevant account security settings.
- Check everyday applications after computer work.
- Discuss updates, backups and practical precautions.
Information to discuss with our Newcastle team
- Keep a note of the time and what access was provided.
- Tell us which software was installed if you know.
- Have relevant messages or screenshots available.
- Contact your bank promptly if money or financial details may be at risk.
Common questions
What should I do if I think someone accessed my computer?
Call our office to discuss the incident and available assistance. Contact the bank immediately if money or banking access may be involved.
Can you check remote access software left on the computer?
The office can discuss suitable software checks on a working computer. Tell us whether the device still starts and connects to the internet.
Do I need to change account details as well?
We can discuss which accounts may have been involved and suitable next steps. Recovery or identity checks remain with the relevant provider.
Can computer repairs recover stolen money?
We cannot promise or arrange recovery of stolen money through a computer session. Contact your bank immediately and discuss technical assistance separately.
How do I find out about pricing?
Call us on (02) 4915 8585 for rates before booking. Our minimum labour time is one hour per job, followed by 15 minute blocks for extra time. There are no call-out fees or travel costs, and onsite time starts on arrival. Parts are additional if needed. The office confirms available arrangements for the work.
Can the work be done remotely?
That depends on the task and whether the computer starts and has a working connection. Remote assistance cannot repair physical faults. We discuss suitable options and confirm onsite availability before booking any visit.
More computer services in Newcastle
Our Newcastle computer repair service also covers hardware faults, slow computers, Wi-Fi, backups and other everyday computer tasks. You can discuss several jobs when arranging a visit.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Customer reviews
Computer repairs across Newcastle and nearby Lake Macquarie suburbs
Contact our Newcastle team for computer support in these Newcastle and Lake Macquarie locations. The office confirms onsite availability before a booking; suitable software tasks may be handled remotely. Choose your location for local information, or call (02) 4915 8585 to discuss your computer and arrange help. For the wider service, visit Newcastle computer repairs.