Windows computer repairs in Newcastle

Get a Windows PC ready to use

We can help with the initial setup, your user account and the programs you need. Have us connect Wi-Fi, email and a printer too, then show you where to find the everyday settings. The office confirms how the setup work can be arranged for your address.

Remove viruses and help after scams

If the PC shows suspicious pop-ups or someone has gained access, tell us what happened. We can check for unwanted software, review the computer's security and explain practical steps for using it again. Describe the symptoms so we can discuss suitable assessment options.

Fix email apps and account setup

Windows computers can use Outlook, browser-based email and other apps. Tell us which one you use and what has changed so we can investigate the account, application and connection without guessing. Remote assistance may suit account or application troubleshooting.

Find out why Windows is running slowly

Long startup times, slow apps and freezing do not all have the same cause. We check what happens during your usual tasks before recommending software changes, repairs or an upgrade that would be worthwhile. We can check whether the symptom needs physical assessment.

Reconnect Windows to the internet

We investigate Wi-Fi dropouts, network errors and PCs that cannot connect while other devices can. Checking the computer alongside the router helps establish whether the problem is local to that PC or affects the wider connection. Tell us if other devices can still connect before arranging help.

Set up printers and connected equipment

We can add a printer or screen and investigate equipment that Windows no longer recognises. Include the accessory model and any error message so we can check its connection, settings and relevant software. Include accessory details when discussing the proposed work.

Transfer your files to another PC

We help locate and move documents, photos and other files from the old computer. Applications may need reinstalling, so tell us which programs you rely on as well as which folders need transferring. The condition of the old device affects what can be transferred.

Set up a backup you can check

We can discuss suitable backup storage and what needs to be copied. As well as setting it up, we can show you how to confirm it is running and how you would find a saved file. We can discuss files and suitable backup arrangements.

Investigate Windows startup errors

If Windows keeps restarting, stops at a loading screen or shows an error, note the message before contacting us. We discuss the files on the computer before attempting changes that could affect them. The office checks onsite availability if the computer needs physical attention.

Repair faulty computer parts

Windows runs on many makes and models. Give us the manufacturer and full model, or details of a custom build, so we can discuss assessment of a broken screen, keyboard, drive or another part. Hardware repairs need assessment and suitable parts, with arrangements confirmed first.

Get advice about missing Windows files

If documents have disappeared or a drive no longer opens, we can assess what has happened and discuss recovery. Tell us where the files were stored and what you have already tried; recovery cannot be guaranteed. Data recovery is excluded from the No Fix No Fee Policy.

Review updates, storage and startup apps

A health check can help identify software, storage or maintenance issues. Tell us about the tasks that are difficult so we can give practical recommendations instead of changing settings without a clear purpose. We will confirm the available way to carry out the work before booking.

Decide whether to repair or replace the PC

We consider its condition, the software you need and the work involved in setting up a replacement. The aim is to explain practical choices for your budget, including whether a useful upgrade is possible. You can ask about pricing and practical options before proceeding.

Arrange a computer insurance assessment

If an insurer asks for a report about a damaged Windows PC, share the requirements when enquiring. We can discuss inspection, written findings and the repair or replacement options for that computer. The office can discuss report requirements and available assessment arrangements.

Ask about remote Windows support

A PC with a working internet connection may be suitable for remote software, email or setup help. Explain the problem when you call so we can decide whether remote support or an onsite visit is appropriate. Remote help is considered only where the task and connection are suitable.