The services below cover hardware repairs, software and everyday setup for your Dell computer. Our Newcastle office discusses the job and confirms available arrangements before booking.

Set up new Dell devices
Get your new Dell computer ready for the way you use it. We can organise email, software, Wi-Fi and printing, then help move the files you want to keep. The office confirms how the setup work can be arranged for your address.
New computer setup
Remove viruses and unwanted programs
Unexpected browser tabs, pop-ups or programs you did not install deserve checking. We can remove unwanted software and review the computer after a scammer has had access. Describe the symptoms so we can discuss suitable assessment options.
Virus and malware removal
Get your email working again
If Outlook will not open, messages stay in the outbox or email is missing on the new PC, we can investigate the account and application settings. Remote assistance may suit account or application troubleshooting.
Email and connection help
Improve slow startup and performance
An older computer may be held back by its storage or software rather than its age alone. We check what is causing the delay before suggesting cleanup, repairs or an upgrade. We can check whether the symptom needs physical assessment.
Help with a slow computer
Fix unreliable Wi-Fi and internet
Tell us if the Dell is the only device dropping off the network. We can compare the computer's connection with the rest of the household and check its Wi-Fi settings. Tell us if other devices can still connect before arranging help.
Network and Wi-Fi support
Connect printers, monitors and accessories
We can reconnect a printer, set up another screen or investigate a dock that is not working as expected. Have the accessory models available when discussing the setup. Include accessory details when discussing the proposed work.
Network and Wi-Fi support
Transfer files from your old computer
Keep the old PC until you have checked your documents and photos on the replacement. We help move files and explain which programs need reinstalling rather than copying. The condition of the old device affects what can be transferred.
New computer setup
Make a backup you can keep using
A backup needs to cover the files that matter and be easy to maintain. We can set one up, check a copy of your files and show you what to look for. We can discuss files and suitable backup arrangements.
Backups and data recovery
Repair a PC that will not load Windows
A Dell logo, a Windows repair screen and a completely blank display are different clues. Describe what you see so we can plan the assessment and discuss any files at risk. The office checks onsite availability if the computer needs physical attention.
Computer startup help
Replace broken Dell parts
Screen, keyboard, drive and other repairs depend on the exact computer. Include the Service Tag and photos of visible damage so we can discuss parts, assessment and pricing. Hardware repairs need assessment and suitable parts, with arrangements confirmed first.
Hardware repairs and upgrades
Assess a drive or missing files
Stop trying unfamiliar fixes if important files have disappeared. We can assess a drive that is not being recognised and explain recovery options separately from repairing the computer. Data recovery is excluded from the No Fix No Fee Policy.
Backups and data recovery
Check your computer before problems grow
Ask us to review storage space, startup programs, updates and protection software. We explain what needs attention and which changes could make everyday use easier. We will confirm the available way to carry out the work before booking.
Computer health checks
Choose between a repair and an upgrade
An OptiPlex tower and a compact XPS laptop offer different upgrade options. We check the actual model and what you need it to do before recommending spending money. You can ask about pricing and practical options before proceeding.
Upgrades and purchase advice
Arrange an insurance assessment
If your insurer needs a computer report, check its requirements first. We can discuss inspecting the Dell and documenting the findings and repair or replacement recommendation. The office can discuss report requirements and available assessment arrangements.
Computer insurance reports
Get software help remotely
When the PC starts and connects reliably, some email, application and setup jobs can be handled remotely. Contact us first so we can check whether that suits the issue. Remote help is considered only where the task and connection are suitable.
Remote computer support