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Security & Scams
8 Tips for Avoiding Tech Support Scams
Recognise unexpected support calls, alarming pop-ups, remote access requests and other warning signs of a tech support scam.
A convincing caller or alarming message can make an ordinary computer problem feel urgent. These eight warning signs can help you pause, check the situation and avoid giving a stranger access to your device.
1. Question unexpected calls and pop-ups
Be cautious when someone contacts you unexpectedly to say your computer has a problem. A browser pop-up is not proof that a company has inspected your device. Verify the claim using contact details you find independently.
2. Do not let pressure decide for you
Scammers may insist that you must act immediately or keep the conversation secret. Give yourself time to stop and check. A threatening tone or demand for immediate payment is a reason to end the conversation and verify it elsewhere.
3. Be careful with remote access
Do not install access software or share an access code at an unexpected caller’s request. Remote support can be legitimate when you have arranged it with a trusted provider. The important point is knowing who you are dealing with and why access is needed.
4. Check unexpected refund offers
A caller offering a refund may ask you to sign in to banking or move money. Do not follow those instructions simply because a company name is familiar. Contact the organisation through its official channel to check whether the offer exists.
5. Verify claims about security breaches
A caller may say your computer or bank account has been hacked without providing reliable evidence. Do not let that claim persuade you to reveal details or transfer money. Speak to your bank or usual computer support provider independently.
6. Look closely at addresses and links
A website or email address can resemble a genuine company while using a different domain. Avoid following unexpected links to sign-in pages. Use a saved official app or a web address you already know.
7. Do not rely on spelling as your only test
Poor wording can be a warning sign, but polished messages can also be fraudulent. Logos, names and professional language do not establish that a caller or website is genuine. Check the request itself and verify who sent it.
8. Stop if something feels wrong
You can hang up or close a message without continuing the discussion. If access or account details may have been shared, contact your bank promptly through official details. We can help investigate computer-related concerns and explain the next steps.
If you would like help, contact Australian Computer Doctors or read about our related computer service.