Computer Checks After a Scam: What to Give Your Bank

If your bank has asked for evidence that your computer has been professionally checked after a scam, Australian Computer Doctors can help in Newcastle, NSW. We provide onsite computer security checks, appropriate cleanup work and a written report of the service.

You might not know what was installed or whether a virus was involved. Explain what happened and what the bank has requested, and we can discuss a sensible next step.

Call (02) 4915 8585 or enquire online to discuss your situation.

Do I need a report or a clearance certificate?

Your bank may use either term, or simply ask you to get the computer cleaned by a technician. Ask for its requirements in writing if possible. We can provide a service report that sets out the checks, relevant findings and work carried out. If the bank has a particular form, let us know before the visit.

What information can the report contain?

The documentation can identify the device inspected, describe relevant software or security concerns found, and record actions and recommendations. It reflects what was checked at the time of service. It does not guarantee the computer is free of every possible risk or determine the outcome of a bank investigation. Your bank decides whether the report satisfies its request.

The computer may need more than malware removal

Scammers can misuse remote access programs without installing a conventional virus. We can look at those programs, suspicious browser changes, startup items and relevant protection settings. If the findings call for more substantial work, such as an operating system reinstall, we explain that recommendation and discuss it with you first.

Can you check a laptop at my home?

Yes. We normally visit customers and support both laptop and desktop computers, including Windows PCs and Macs. Keep the charger and any bank instructions available. We can investigate the device while you explain what you saw, without expecting you to identify the software or diagnose the issue yourself.

How can I avoid being contacted again?

We can discuss recognising follow-up messages and calls, verifying organisations independently and securing affected accounts. Someone offering to recover lost money may also be a scammer, so check unexpected approaches carefully. Computer cleanup cannot undo information already disclosed, and your bank should handle questions about banking access or transactions.

Arrange help in Newcastle

Contact us to discuss the computer, your suburb, the report needed and pricing. If access may still be active, disconnect the device from the internet and avoid banking on it. Use the bank’s official app, website or card phone number to report the incident and follow its account-protection instructions.

For more information, see our Newcastle computer repair services and help securing hacked computers.

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