1300 199 074
Security & Scams
Bank Asked You to Get Your Computer Cleaned After a Scam?
Brisbane onsite computer checks after a scam. Help removing malware and unwanted remote access software, with a written report for your bank.
If your bank has told you to have your computer professionally cleaned after a scam, Australian Computer Doctors can help in Brisbane. We can inspect the device, address unwanted software and document the checks and work completed.
It can be difficult to explain a scam when several callers, messages or programs were involved. Start with what you remember. You do not need to identify a virus or understand the technical details before asking for help.
Call 1300 199 074 or enquire online to discuss your situation.
What does a computer clean involve?
In this situation, cleaning means checking the computer for security concerns, rather than cleaning the screen or removing ordinary clutter. We can investigate suspicious programs, malware, browser changes and remote access software that may have been used to control the device. The appropriate work depends on what happened and what we find.
Tell us what the bank has requested
Your bank may want written confirmation of professional attention to the computer. Ask whether it has particular instructions or a form, and have those available when you enquire. We can explain the service report we provide and discuss the requested details before arranging the appointment.
Can I get a certificate for my bank?
Customers sometimes call this a computer clearance certificate or computer cleaning certificate. Our written report describes the inspection, relevant findings, work carried out and any further recommendations. It records the situation at the time of the service, rather than promising the device can never be compromised. The bank decides whether it meets its requirements and when banking access can resume.
Help at home in Brisbane
We normally visit you, with support for Windows computers and Macs. That lets us discuss what happened while looking at the affected device together. We can review relevant settings, remove unwanted access programs and explain whether more substantial work, such as reinstalling the operating system, is advisable. Additional work is discussed with you first.
The computer and your accounts need separate attention
Removing software does not undo information already disclosed to a scammer. Email and other affected accounts may also need attention. We can explain practical security steps, while your bank handles its own account protection and investigation. If you have not reported the incident, contact the bank promptly through its official app, website or the number on your card.
Arrange a Brisbane computer security check
If someone may still be connected to the computer, disconnect it from the internet and avoid banking or entering passwords on it. Keep relevant messages and bank instructions. Contact our team to discuss the device, the work and pricing, and what documentation you need. We will explain the next steps without expecting you to diagnose the problem.
For more information, see our Brisbane computer repair services and help securing hacked computers.