(07) 5412 1255
Security & Scams
Has Your Bank Asked You to Have Your Computer Cleaned After a Scam?
Sunshine Coast help with computer security checks, malware removal and a written service report after a scam.
If your bank has asked you to have your computer professionally checked and cleaned, Australian Computer Doctors can help on the Sunshine Coast. We can check for malware, remove unwanted remote access software, address security concerns and provide a written report explaining the work completed.
Being scammed can leave you feeling worried and unsure about using your computer again. You do not need to understand exactly what happened before calling us. Explain what you remember and what your bank has requested, and we can talk you through the next steps.
Call (07) 5412 1255 to discuss your situation or enquire online.
Why has my bank asked me to get my computer checked?
If someone gained access to your computer during a scam, your bank may ask you to have it professionally checked before you use it for online banking again.
A scammer may have persuaded you to install a program that allowed them to see your screen or control the computer. They may also have changed settings or installed unwanted software. The computer can appear to work normally even when there are still concerns that need investigating.
Tell us what your bank has asked for, including any written instructions, so we can discuss the appropriate checks and documentation.
How can Australian Computer Doctors help?
Our technicians can visit your Sunshine Coast home and work through the situation with you. Depending on what happened, the work may include:
- Checking for viruses, malware and other unwanted software.
- Identifying and removing remote access programs used during the scam.
- Reviewing startup programs, browser extensions and relevant security settings.
- Checking antivirus protection and available security updates.
- Discussing steps to secure affected accounts, including email.
- Explaining any further work needed, which may include reinstalling the operating system.
- Providing a written service report describing the checks, findings and work completed.
We help with Windows computers and Macs. We will explain what we find in plain English and discuss the options before proceeding with additional work.
Can you provide a computer clearance certificate for my bank?
If your bank has asked for a “computer clearance certificate”, a “computer cleaning certificate” or a technician’s report, let us know when you contact us.
We can provide written documentation of our inspection and the work carried out, including relevant findings and recommendations. If the bank has specified particular information or supplied a form, please have that available.
The report reflects the checks and findings at the time of the service. It is not a guarantee against every security threat or future scam. Your bank decides whether the documentation meets its requirements and when banking access can be restored.
What should I do while waiting for help?
If you think a scammer still has access to your computer, disconnect it from the internet and avoid using it for banking or entering passwords.
Contact your bank promptly using the number on your card, its official website or its official app. Use another trusted device if you need to access accounts, and follow the bank’s instructions about protecting your money.
Keep any messages and instructions you received, as these may help explain what happened. You do not need to reconnect with the caller or let them back into your computer.
What if the computer has no viruses?
A scam does not always involve a virus. Someone may have used legitimate remote access software to control the computer or persuaded you to reveal account details.
That is why the work needs to consider what happened, rather than rely on an antivirus scan alone. We can explain the computer-related findings and help you understand which account security steps still need attention.
Can you help me feel more confident using my computer?
Yes. Alongside checking the device, we can explain practical ways to recognise suspicious messages, handle unexpected calls and protect your accounts.
You can ask questions as we go. Our aim is to help you understand what has been done and what you should do next, without making a stressful experience more confusing.
Arrange a computer check on the Sunshine Coast
Australian Computer Doctors provides onsite computer support across the Sunshine Coast, including Maroochydore, Buderim, Caloundra, Mooloolaba, Nambour and Noosa.
If your bank has asked you to get your computer cleaned after a scam, call (07) 5412 1255. Tell us what happened and what documentation you need, and we can discuss the work, pricing and a suitable appointment.