1300 551 350
Remote computer support
Some computer problems can be handled over the internet without a home visit. Australian Computer Doctors offers remote support across Australia for suitable tasks on Windows computers and Macs.
The computer needs to start and have a reliable internet connection. Tell us what you need help with so we can discuss whether remote support is appropriate before making arrangements.
We guide you through connecting for the session and explain the work while it is being done. Email setup, supported applications, browser settings and some performance issues may suit this approach.
A physical fault or work that needs direct access to equipment requires a different arrangement. Our team will explain suitability and charges before you book.
Tasks that may suit remote help
Email and application setup
We can help with supported accounts and programs when the task can be completed on the connected computer.
Browser problems
Ask about unwanted browser changes, notifications, extensions and difficulties using ordinary websites.
Software and performance
We can investigate suitable application, settings and startup problems without assuming the cause is hardware.
Printer software
Some printer setup and software issues can be handled remotely when the equipment is already connected and accessible.
Account recovery guidance
We can help you understand your provider's normal recovery process. Its identity checks and access decisions still apply.
Help with everyday tasks
You can ask for practical explanations of supported programs, settings or file organisation during a suitable session.
Call 1300 551 350 or request remote support online. We will discuss the problem, suitability and pricing with you before the session.
We provide support for all major brands, makes & models
Just a few of the brands we have provided support for include:
Australian Computer Doctors is an independent computer company with experience servicing these brands. We do not represent the manufacturers or process their warranty claims.
Our Technicians Service The Following Areas
NEW SOUTH WALES
VICTORIA
QUEENSLAND
Not sure if your area is covered?
Give us a call on 1300 551 350 and we will let you know.
Request A Call From Our Award Winning Team
Ask about remote computer support
Tell us what is happening so we can confirm whether remote help is suitable.