What is Remote Support?
Australian Computer Doctors are now offering remote support, which is perfect for resolving small issues such virus and spyware issues, computers running slower than they should be, or Windows problems, when an onsite visit is not possible. A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. For more information, please read our Frequently Asked Questions below:
How it Works?
Call our office
1300 551 350 to obtain a 6-digit pin code
Enter the PIN code into the box below
A qualified technician will repair your computer remotely
A receipt for the work is emailed out to you
Remote Services Available
- Virus, Spyware and Trojan Removal
- Improving Computer Speed
- Windows Errors and Bugs
- Windows and Internet Pop-Ups
- Setup and Configure Emails
- Maintenance and Updates
- Some Internet Issues
- Program Installations and Tutoring
Frequently Asked Questions
How safe is it to connect to my computer?
We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.
Can anyone else see my files while you are connected?
No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.
What do I need to have on my computer?
The more important thing to have is a reasonable internet connection which is of at least broadband speed i.e. ADSL, ADSL2 or cable internet access. The only other thing you require is a web browser and a credit card - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.
