Internet & Network Issues

Wi-Fi and home network support

An unreliable connection can affect computers, printers, TVs and other devices around the home. We help investigate Wi-Fi dropouts, slow connections, router setup and equipment that will not connect properly.

An onsite visit lets the technician consider the computer, network and home layout together. Tell us which devices and rooms are affected and whether the problem began after changing equipment or providers.

The cause may involve settings, wireless coverage, faulty equipment or the service supplied by your internet provider. We explain what we find and discuss useful improvements or the information to raise with the provider.

You can also ask for help connecting a new computer, printer or other supported device. We can consider those tasks alongside the main network problem when planning the work.

Wi-Fi dropouts

We can check wireless coverage, interference and relevant settings to understand where the connection becomes unreliable.

Slow internet tasks

We assess whether delays appear to involve the device, home network or internet service and explain the findings.

Router setup

Get help setting up a new modem or router and reconnecting the supported equipment you use around the home.

Devices will not connect

We can investigate a computer, printer or other device that cannot join the network or communicate as expected.

Coverage improvements

Ask about suitable router placement, mesh systems or other equipment, with recommendations based on the actual setup.

Provider-related faults

If the problem needs your internet provider, we can explain the assessment and what information may help their investigation.

Call 1300 551 350 to discuss your network and the devices involved. We will explain pricing and check the available arrangements for help. Request help online.